Duty Supervisor -Operations at Wexford Bus

Wexford Bus; Wexford; On-site; EUR 41,000 - 52,000; Full time

Benefits offered by this job

Bike to work scheme

Company pension

Employee assistance program

Free or subsidised travel

On-site parking

Sick pay

Work Location: In person

Job summary

Wexford Bus in Wexford, IE, is seeking a Duty Supervisor – Operations to join our on-site team. You will monitor live services, coordinate drivers and fleet, handle incidents and implement service recovery plans to restore normal operation quickly and safely.

The role requires strong organisational and communication skills, the ability to stay calm under pressure, and a track record of reliable team leadership. This is a full-time, on-site position based at our Drinagh office.

Qualifications

• Excellent communication, organisational and decision-making skills.
• Strong customer-service focus and ability to work under pressure.
• Ability to use scheduling, tracking and communication systems.

Responsibilities

• Monitor live location and performance of services using GPS tracking and scheduling systems.
• Identify and respond to delays, breakdowns, accidents, road closures and other operational issues.
• Implement service recovery plans, including adjusting services and deploying drivers or vehicles.
• Manage daily driver duties, staff absences, operational cover, fleet allocations and other resources.
• Maintain communication with drivers, Customer Service, the technical team and other departments.
• Provide guidance and support to drivers during daily operations and disruptions.
• Ensure vehicle availability meets operational requirements with the technical team.
• Maintain records of incidents, delays, decisions and actions taken, escalate as needed.
• Liaise with emergency services and local authorities when required.
• Complete assigned administrative responsibilities and lead specific business functions.
• Support attendance, conduct and performance management of staff.

Skills

Communication

Organisation

Decision making

Job description

Apply for Duty Supervisor -Operations at Wexford Bus in Wexford, WX, IE. This Full time on site position offers great opportunities for career growth. Duty Supervisor – Operations Wexford Bus is seeking an organised, proactive and dependable Duty Supervisor to join our Operations Team, based in Drinagh, Wexford. The Duty Supervisor will play a key role in ensuring the safe, efficient and timely operation of our bus network. Working as part of the operational team, you will maintain real-time control of services, coordinate staff and fleet resources, manage incidents and implement service recovery plans when disruption occurs. Using the available GPS tracking, scheduling and communication systems, you will monitor service performance and make the operational adjustments required to restore normal services as quickly and safely as possible.

Key responsibilities

• Monitor the live location and performance of services using GPS tracking and scheduling systems.
• Identify and respond to delays, breakdowns, accidents, road closures and other operational issues.
• Implement service recovery plans, including adjusting services and deploying available drivers or vehicles.
• Manage daily driver duties, staff absences, operational cover, fleet allocations and other resources.
• Maintain effective communication with drivers, Customer Service, the technical team and other departments.
• Provide guidance and support to drivers during daily operations and service disruptions.
• Work closely with the technical team to ensure vehicle availability meets operational requirements.
• Maintain accurate records of incidents, delays, decisions and actions taken, escalating serious matters to senior management where appropriate.
• Liaise with emergency services, local authorities and other external organisations when required.
• Complete assigned administrative responsibilities, including taking a lead role in specific business functions.
• Support the fair and consistent management of employee attendance, conduct and performance.
• Support the Operation and HR functions by maintaining and providing accurate, up-to-date employee information through the company’s HR and operational systems.
• Contribute to the continuous improvement of the company’s services, systems and procedures.

Skills and experience

• Excellent communication, organisational and decision-making skills.
• A strong customer-service focus.
• The ability to remain calm under pressure and manage competing priorities.
• Excellent IT skills and the ability to use scheduling, tracking and communication systems.
• Strong attention to detail and accuracy.
• The confidence and ability to support the team fairly and consistently.
• Good knowledge of the local geography and transport network.
• The ability to work independently and as part of a team.
• Previous experience in transport operations, logistics, scheduling, staff supervision or a control-room environment would be an advantage.

Working arrangements

This is a full-time, permanent position worked on a rostered shift basis across Monday to Sunday, including early and late shifts, weekends and public holidays. Shift patterns and working hours will vary according to the operational requirements of the business, and flexibility will be required. The position is based on-site in our Drinagh office.

Salary: €41,000–€52,000 per annum, depending on experience, plus overtime pay where applicable.

Pay: €41,000.00-€52,000.00 per year

Wexford Bus is committed to continuous improvement and operates in accordance with ISO 9001 standards.

Benefits

• Bike to work scheme
• Company pension
• Employee assistance program
• Free or subsidised travel
• On-site parking
• Sick pay
• Work Location: In person

Wexford Bus is an equal opportunities employer.