Duty Manager

The Rose Hotel; Tralee Municipal District; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Provided with uniform

Provided with training on the job

Employee Assistance Program

Use of hotel gym

Bike to work scheme

All year round employment

Job summary

The Rose Hotel in Ireland is seeking a Duty Manager to oversee hotel operations, maintain quality standards and lead on-shift teams across bar, restaurant and banqueting as required. This full-time role is 45 hours per week and reports to the Operations Manager and General Manager.

You will work with the management team to support colleagues and ensure guest satisfaction. You will ensure smooth bar and restaurant service, assist in training, health and safety, and coordinate with Sales & Events

Qualifications

• Experience as Duty Manager in a busy hotel environment.
• Hands-on, able to assist in multiple departments when required.
• Full-time role: 45 hours per week.
• Must have the right papers/visa to work in Ireland.

Responsibilities

• Oversee hotel operations during Duty Management shifts and ensure quality standards are met.
• Work with the management team and assist colleagues as needed.
• Ensure smooth running of bar and restaurant service during shifts (morning, lunch, evening).
• Promote a professional and hospitable image and assist guests promptly.
• Assist Sales & Events at meeting rooms to ensure proper setup.
• Maintain clear communication and attend hotel meetings as required.
• Assist in training and induction of new staff in relevant departments.
• Ensure security of hotel, stocks, and keys during duty.
• Take on supervisory responsibilities in designated departments as required.
• Support Health & Safety compliance and risk assessments.

Skills

Food & beverage experience

Supervisory experience

Hospitality management

Job description

Job Description

The Rose Hotel is now seeking a Duty Manager to consistently deliver The Rose Hotel's product and service standards, ensuring the smooth and professional running of the operation. Responsible to the Operations Manager and ultimately to the General Manager.

Main duties of the role:

1. To carry out Duty Management shifts by overseeing the operations of the hotel and ensuring that quality and standards are being met consistently.

2. To work as part of the management team and to assist colleagues where necessary.

3. To ensure the smooth running of bar food service/restaurant service when you are on duty, this will include morning, lunch, afternoon, and evening.

4. To promote a professional and hospitable image to the guest and give full co-operation to any guest requiring assistance with a prompt, caring and helpful attitude.

5. To give full co-operation to any colleague requiring assistance in a prompt and helpful manner and to be flexible in assisting around the Hotel in response to business and guest needs.

6. To anticipate guest needs, and proactively manage their expectations.

7. To ensure prompt resolution of customers issues

8. To work closely with the Sales & Events Co-ordinator who books the meeting rooms, to ensure that the rooms are set up to the specified requirement.

9. To maintain regular and efficient communication relating to your shift and to attend all hotel meetings as required.

10. To assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.

11. To assist in the training and induction of new staff in the bar/restaurant/banqueting departments in conjunction with the Heads of Department.

12. To ensure the security of the hotel, stocks, and keys at all times whilst on duty.

13. To take on supervisory responsibilities in specific departments as required.

14. To assist the Operations Manager in complying with legal obligations in relation to Health & Safety, Fire Safety and to ensure that risk assessments are carried out and reviewed regularly.

15. To identify and report maintenance requirements/hazards in the workplace.

16. To assume responsibility whilst on duty for any emergency situations in line with set down procedures.

17. To undertake any other projects/tasks as set by the General Manager/Operations Manager and attend any training as required.

About The Role

Are you someone who is looking for a Duty Manager role in which you will get experience in all areas of the hotel? Do you maybe have previous food and beverage experience as a Supervisor and looking for the next move in your career?

The role involves the following:

You will carry out Duty Management shifts, overseeing hotel operations and ensuring quality standards are met. This includes ensuring the smooth running of bar and restaurant services during morning, lunch, and evening shifts.

Your role will involve working in assisting all departments

The role is a full time being rostered for 45 hours a week. We are open all year round and are a busy food, function and meeting room venue. Our business varies from weddings, functions, conferences, daily bar food, lunches, dinners and tours.

We are looking for a candidate who has previous experience as a Duty Manager in a busy environment. Must have food and beverage experience and must be hands on -therefore must be able to assist in a number of the departments when requested.

Must be able to work a variety of different shifts - early/late/mid/split and late function shift

We are unable to apply for a work permit for this role at present, so please do not apply if you do not have the correct papers/visa or stamp to work in Ireland.

Benefits of working in The Rose Hotel

• All year round employment
• Provided with uniform
• Provided with training on the job
• Employee Assistance Program
• Use of hotel gym at designated times
• Bike to work scheme