Duty Manager

Great National Hotel Ballina; Connacht; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Educational programmes

Career progression

Wellbeing program

On-site parking

Staff meals on duty

Job summary

The Great National Hotel Ballina is seeking an experienced Duty Manager to join our management team and support the senior leadership in day-to-day operations of a busy 4* hotel.

You will drive guest experiences, revenue and team performance while maintaining high standards across food service, guest relations and operations. This is a hands-on leadership role in a premier hospitality setting on the Dublin Road, Ballina.

Qualifications

• Previous experience in a Duty Manager or supervisory role within a busy 4* hotel.
• Strong knowledge of hotel operations and the hospitality industry.
• Good knowledge of food and beverage operations.
• Excellent leadership, communication, and people management skills.
• Ability to work both independently and as part of a management team.

Responsibilities

• Oversee day-to-day hotel operations and guest experience.
• Lead food service across breakfast, lunch, dinner, functions and events.
• Ensure all food service areas are prepared, staffed and maintained.
• Work with kitchen and F&B teams to ensure efficient service and high food standards.
• Monitor food quality, presentation, portions, service times and guest satisfaction.
• Support stock control, cost management and resource use.
• Champion service excellence across all departments.
• Ensure guests are welcomed warmly and handle enquiries professionally.
• Monitor issues and take corrective action when needed.
• Ensure HACCP, health and safety and brand standards compliance.

Skills

Leadership

Hospitality operations

Communication

Team management

Job description

JOB DESCRIPTION

JOB TITLE: DUTY MANAGER

DEPARTMENT: ALL AREAS AS DM

RESPONSIBLE TO: DEPUTY GM & GENERAL MANAGER

LOCATION: HOTEL BALLINA

DUBLIN ROAD

BALLINA

About the Role

The Great National Hotel is currently recruiting an experienced Duty Manager to join our management team. This is an excellent opportunity for a motivated hospitality professional looking to take the next step in their career within a busy 4* hotel environment. As Duty Manager, you will play a key role in supporting the senior management team to ensure the smooth day-to-day operation of the hotel, delivering exceptional guest experiences while driving revenue, efficiency, and team performance.

Key Responsibilities

Operations, Food Service & Guest Experience

• Support the management team in the effective and efficient day-to-day operation of the hotel and its food and beverage outlets
• Oversee food service operations, including breakfast, lunch, dinner, functions, events, and group dining
• Ensure all food service areas are properly prepared, staffed, and maintained throughout each shift
• Work closely with the kitchen and food and beverage teams to ensure efficient service, effective communication, and consistently high food standards
• Monitor food quality, presentation, portion control, service times, and guest satisfaction
• Support effective stock control, waste reduction, cost management, and responsible use of hotel resources
• Champion service excellence and consistently high operating standards across all departments
• Ensure all guests are welcomed in a warm, professional, and courteous manner
• Handle guest enquiries, complaints, and feedback promptly, professionally, and with appropriate follow-up
• Monitor and respond to adverse guest comments and operational issues, taking corrective action where required
• Encourage guest feedback and use it to support continuous improvement
• Ensure full compliance with hotel SOPs, HACCP procedures, food safety regulations, allergen controls, health and safety requirements, and brand standards
• Conduct regular checks of food service, public areas, and guest-facing operations to ensure all required standards are maintained

Leadership & Team Management

• Supervise daily operations across all service areas, ensuring appropriate staffing levels
• Work closely with Managers, and Department Heads.
• Support disciplinary procedures in conjunction with senior management
• Respond constructively to staff feedback and suggestions
• Promote a positive, motivated, and professional team culture

Financial & Commercial Responsibilities

• Maximise revenue through effective upselling and cross-selling
• Monitor and control costs, waste, and energy usage
• Ensure compliance with all cash handling, till, float, and accounting procedures
• Liaise with the Accounts Department regarding financial processes
• Operate effective control systems across the hotel

Health, Safety & Compliance

• Ensure full compliance with Health & Safety legislation and hotel policies
• Maintain high standards of hygiene and cleanliness throughout the property
• Participate in and promote health & safety training, fire drills, and safety procedures
• Report all accidents, incidents, hazards, or damage immediately

Property & Standards

• Ensure all areas of the hotel are well maintained at all times
• Monitor the condition and correct use of equipment and furniture
• Maintain high standards of personal presentation and hygiene
• Ensure correct signage, advertising, music listings, and displays are in place

Flexibility

• Be flexible and cooperative to meet the operational needs of the business
• Assist in other departments as required, depending on business levels

Requirements

• Previous experience in a similar Duty Manager or supervisory role within a busy 4* hotel
• Strong knowledge of hotel operations and the hospitality industry
• Good knokledge of food and beverage operations
• Excellent leadership, communication, and people management skills
• Ability to work both independently and as part of a management team
• Strong organisational skills with a hands-on, proactive approach

What we can offer you:

• Attractive weekly pay structure.
• Company funded educational programmes
• Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
• Advanced online training programs through our E-learning personal development platform
• Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
• Recruitment bonus through our GN refer a friend scheme
• Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days
• Employee Social Events to celebrate our teams success together
• Industry leading complimentary meals on duty and barista style coffee
• Attractive 20% Employee discount on bar & restaurant food
• Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
• Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
• Save money and be healthy with our Bike to work scheme
• Xmas savings club
• On site free parking

Great National Hotel Ballina is an equal opportunities employer.