Dutch Customer Support Specialist IRC306928

GlobalLogic Inc.; Athlone; Hybrid; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Hybrid model

Private healthcare

Pension scheme

Volunteer day

Job summary

GlobalLogic Inc. is seeking a Customer Service and Business Data Technician to support small to enterprise clients by researching, analyzing, and validating business data using web maps, news, social media, and official sources.

The role involves setting up devices for editing, testing, and documentation, coordinating with cross-functional teams, and performing phone validations when needed. A high attention to detail and the ability to learn new processes are essential.

Qualifications

• 15+ years of formal education required.
• 2+ years of technical support or problem-solving experience required.
• C2 level English fluency with strong written and spoken communication.

Responsibilities

• Perform information research, analysis, and validation using web-based maps, official websites, news, and social media.
• Set up, configure, and maintain devices for editing, testing, and documentation following procedures.
• Communicate and update management on task statuses and liaise with cross-functional teams.
• Conduct phone validations to verify business details.
• Maintain high attention to detail while executing repetitive tasks and learning new processes.

Skills

English (C2)

Research

Communication

Problem solving

Education

15+ years education

Tools

Mac OS X

QGIS

Job description

The Customer Service and Business Data Technician provides technical support for small/mid-sized businesses and enterprise customers. The role involves researching, analyzing, and validating business data using web-based maps, news articles, social media, and official websites.

Requirements

• Education: Graduation / Minimum 15 years of formal education.
• Experience: 2+ years of technical support or problem-solving experience required.
• Language Skills: C2 level English fluency (CEFRL certificate required). Must possess exceptional oral and written communication skills to comprehend complex context, summarize information, and communicate fluently with customers and stakeholders (evaluated via Comms assessment).

Preferred Qualifications

• Experience with Mac OS X.
• Familiarity or interest in web mapping / GIS tools (QGIS skills preferred).
• Background in customer service or communications.
• Strong research capability across online sources.

Job responsibilities

• Perform information research, analysis, and validation using web-based mapping tools, official websites, news, and social media.
• Setup, configure, and maintain devices for editing, testing, and documentation following provided procedures.
• Communicate and regularly update management on task statuses and liaise effectively with cross-functional support groups.
• Conduct phone validations when required to verify business details.
• Maintain a positive attitude, adaptability, and high attention to detail while executing repetitive tasks and learning new processes.

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What we offer

Why work at GlobalLogic

Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences - providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs.

You’ll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives. Colleagues are entitled to an annual volunteering day - so you can take time to support a cause close to your heart. We also love to stay social at our trips to the zoo, quiz nights, sports events, theatre trips and much more.

We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.