Domains & DNS Tech Support Specialist (Hybrid)

Altanovo; Dublin; Hybrid; EUR 35,000 - 37,000; Full time

Benefits offered by this job

Health cover

Pension

25 days annual leave + public holidays

Gym membership reimbursement

Job summary

101domain, part of the Altanovo group, is launching its first customer service team in Dublin. You will be among the two founding members, trained in person and gradually growing into an independent part of the global support team.

The role focuses on helping customers with domain registrations, renewals and DNS, plus related products like SSL, Website Builder and Google Workspace. Start date planned for January 4, 2027.

Qualifications

• 3+ years in customer service or technical support
• Solid understanding of domains and DNS or strong technical aptitude
• Excellent written and spoken English
• Strong problem-solving and attention to detail
• Ability to handle multiple conversations simultaneously in a busy environment
• Independent work after training; knows when to upscale

Responsibilities

• Support customers by phone, live chat, email and ticket from start to finish
• Guide customers through domain registration, renewals, transfers, DNS, and DNSSEC
• Address transfer questions (status, authorisation codes, locks, common failure reasons)
• Review orders, verify accounts and payments, flag fraud
• Complete automated tasks and route exceptions to internal teams
• Recommend products and services based on customer needs
• Collaborate with Sales, Customer Success, Fulfilment, Transfers and Billing
• Document interactions and follow up until resolved

Skills

3+ years of experience

Domain/DNS knowledge

Excellent written and spoken English

Problem-solving

Stay calm under pressure

Independent when trained

Education

Leaving Certificate or equivalent

Tools

Jira

Confluence

LiveChat

Google Workspace

8x8

Job description

101domain, part of the Altanovo group, is launching its first customer service team in Dublin. You will be among the two founding members, trained in person and gradually growing into an independent part of the global support team.

The role focuses on helping customers with domain registrations, renewals and DNS, plus related products like SSL, Website Builder and Google Workspace. Start date planned for January 4, 2027.