Distribution Planner

DHL Global Forwarding; Carrigtwohill; On-site; EUR 52,000 - 72,000; Full time

Job summary

DHL Global Forwarding Ireland is seeking a Logistics Coordinator to coordinate and track multimodal shipments, optimize routes and carriers for timely, cost-effective deliveries. The role involves handling documentation, forecasting, and KPI reporting to support planning and distribution.

You will work with planning and customer service teams, serve as the main contact for customer inquiries, and ensure GDP/GxP-compliant distribution processes while maintaining data accuracy and high attention

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Strong understanding of multimodal freight forwarding and international shipping regulations.
• Strong knowledge of inventory management, demand forecasting, and supply chain planning.
• Excellent organizational and time management skills, with the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills, with the ability to liaise effectively with internal and external stakeholders.
• Advanced Microsoft Excel skills are essential.

Responsibilities

• Coordinate and track multimodal shipments, optimizing routes and carriers to ensure timely and cost-effective deliveries.
• Prepare and manage all shipping documents, ensuring compliance with regulations and resolving documentation issues.
• Develop and adjust shipping forecasts based on supply-demand analysis to support downstream customer demand.
• Generate and analyse KPIs for planning and distribution, providing actionable insights for improvement.
• Work closely with planning, customer service, and other departments to ensure alignment with business goals and resolve logistics challenges.
• Serve as the primary contact for customer inquiries related to shipping and distribution, ensuring prompt issue resolution.
• Drive initiatives to enhance distribution processes, improve customer satisfaction, and maintain a lean management approach.

Job description

• Finance (Invoicing, Rates, Letters of Credit)
• Customer Service
• Warehousing

Reporting line

Dublin Airfreight Station Manager and Interim Cork Operations Manager

Dotted reporting line

N/A

Direct reports

N/A

Working days and hours

Monday – Friday, 08:30 – 17:00, or such hours as deemed necessary to fulfil the requirements of the role

Key accountabilities

Coordinate and track multimodal shipments, optimizing routes and carriers to ensure timely and cost-effective deliveries.

Shipping Documentation

Prepare and manage all shipping documents, ensuring compliance with regulations and resolving documentation issues.

Forecasting:

Develop and adjust shipping forecasts based on supply-demand analysis to support downstream customer demand.

Reporting:

Generate and analyse KPIs for planning and distribution, providing actionable insights for improvement.

Work closely with planning, customer service, and other departments to ensure alignment with business goals and resolve logistics challenges.

Serve as the primary contact for customer inquiries related to shipping and distribution, ensuring prompt issue resolution.

Quality Liaison:

Serve as the primary contact for customer inquiries related to shipping and distribution, ensuring prompt issue resolution.

Quality & Compliance

Ensure distribution activities meet industry standards and regulations, coordinating with Quality teams to guarantee proper storage and transport.

Drive initiatives to enhance distribution processes, improve customer satisfaction, and maintain a lean management approach.

• Ensure operational compliance to all revenue and international trade legislative requirements, and all requirements under Data Protection Legislation in addition to all DHL Global Forwarding Ireland policies and procedures (H&S, Quality, Environmental, HR, etc), and work in a manner that supports the Company environment programme.
• Participate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.

Relationships with others

Communicates openly and honestly, treats others with respect, values diversity, builds trust, maintains effective relationships, stays calm with difficult individuals, and listens well.

Teamwork

Committed to fulfilling their role, supports team members, shares knowledge freely, contributes to team spirit, collaborates to achieve objectives, maintains quality and quantity of work, and motivates colleagues.

Customer orientation

Bases decisions on customer impact, builds and maintains effective relationships, focuses on customer needs, solves problems quickly, and strives to exceed customer expectations.

Problem solving

Identifies issues and opportunities, uses formal techniques to find root causes, evaluates risks, analyses causes and effects, solves problems quickly, establishes effective processes, and communicates solutions.

Commitment to excel

Achieves targets, takes on additional roles, reviews processes, seeks feedback, adheres to DHL's values, embraces change, is flexible, seeks opportunities, provides advice, and keeps skills updated.

Organises workload, selects and follows appropriate procedures, meets deadlines, improves existing procedures, and creates new procedures.

Works accurately with large amounts of data, applies high attention to detail in written documents, and ensures procedural completion.

Experience and qualifications

Expected experience

• Minimum of 3-5 years’ experience in logistics, distribution planning, or supply chain management, preferably within the pharmaceutical industry.
• Experience working with logistics and supply chain management systems.
• Experience with the following systems would be advantageous: SAP, ComplianceWire, Veeva Vault, Microsoft Office, Qlik, Microsoft Business Intelligence (Power BI), and Smartsheets.
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Strong understanding of multimodal freight forwarding and international shipping regulations.
• Strong knowledge of inventory management, demand forecasting, and supply chain planning.
• Strong analytical skills and proficiency in data analysis and reporting tools.
• Excellent organizational and time management skills, with the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills, with the ability to liaise effectively with internal and external stakeholders.
• Knowledge of pharmaceutical industry regulations, including GDP, GMP and GxP, would be advantageous.
• Advanced Microsoft Excel skills are essential.

The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualifications, performance, skills and experience.