Director Managed Services

Auxilion; Dublin; On-site; EUR 120,000 - 180,000; Full time

Job summary

Auxilion is seeking a highly experienced Managed Services Director to own the P&L, drive growth, and lead the ALT in shaping the future of the business. This role demands exceptional leadership, strategic thinking, and strong client leadership across Ireland, the UK, and EMEA.

You will oversee service delivery, commercial expansion, and people leadership, reporting directly to the CEO while aligning with company growth objectives and regulatory standards.

Qualifications

• Bachelor’s degree in CS/IT or Business Administration (MBA advantageous).
• Proven leadership experience in Managed Services with P&L accountability.
• Strong understanding of MSP commercial models, pricing structures and recurring revenue.
• Familiarity with PSA/RMM platforms and cybersecurity services delivery.
• ITIL Foundation (minimum); ITIL Expert or PMP preferred; ISO 27001, NIS2, DORA familiarity is a plus.

Responsibilities

• Own and drive the Managed Services business with full P&L responsibility.
• Lead Auxilion Leadership Team (ALT) and shape strategic direction with the CEO.
• Oversee end-to-end managed services delivery across the client portfolio, ensuring SLA adherence.
• Build and maintain senior client relationships and conduct business reviews (QBRs).
• Monitor KPIs and report performance to the CEO and Board.

Skills

P&L ownership

Leadership

Strategic thinking

Executive communication

Financial acumen

Stakeholder management

Education

Bachelor’s degree in CS/IT or Business Administration

MBA or equivalent postgraduate qualification advantageous

Tools

PSA/RMM platforms

ITSM tooling

Job description

Auxilion are hiring a highly experienced and commercially astute Managed Services Director to lead and grow a critical part of the Auxilion business. Operating as a member of the Auxilion Leadership Team (ALT), this individual will take full ownership of the Managed Services P&L, driving growth, operational excellence, and outstanding client outcomes. This is a senior leadership role with direct accountability for service delivery performance, commercial expansion, people leadership, and strategic direction, reporting directly to the CEO and playing a pivotal role in shaping the future of the business.

Position Responsibilities:

ALT Leadership & Strategic Direction:

• Member of the Auxilion Leadership Team (ALT), contributing to company-wide strategy, culture, and the delivery of the company growth objectives.
• Partner with the CEO and peer ALT members to shape the strategic direction of the business, including input into commercial planning, people strategy, and service innovation.
• Lead, develop and inspire a high-performing managed services team, including Service Delivery Managers, technical support staff, Technical and Practice leads, fostering a culture of excellence, accountability, and continuous improvement.
• Champion Auxilion’s values and leadership behaviours, acting as a cultural role model both internally and in client-facing environments.

Managed Services P&L & Commercial Growth:

• Own and drive the Managed Services business, full P&L responsibility, with full accountability for revenue, margin, and profitability targets in line with Auxilion’s financial plans.
• Identify and develop commercial opportunities to grow managed services revenue, working collaboratively with the Commercial team to expand existing accounts and win new business.
• Define and execute the Managed Services strategy, including service portfolio development, pricing models, and go-to-market positioning in the Ireland, UK and EMEA markets.
• Monitor commercial and operational KPIs, providing regular performance reporting to the CEO and Board as required.

Service Delivery Excellence:

• Oversee end-to-end managed services delivery across the client portfolio, ensuring adherence to SLAs, contractual obligations, and Auxilion quality standards.
• Drive continuous service improvement initiatives, leveraging ITSM frameworks (ITIL) and emerging tooling to enhance efficiency, automation, and client experience.

Client Relationships & Retention:

• Build and maintain trusted, senior-level relationships with key clients, acting as an executive escalation point and strategic advisor to their IT and business leadership.
• Lead client business reviews (QBRs), ensuring value realisation is articulated clearly and opportunities for service expansion are proactively identified.
• Manage the full Managed Services budget, ensuring cost-effective delivery, healthy gross margin, and strong financial discipline across the function.
• Oversee headcount planning, resource allocation, and operational costs associated with the Managed Services function, ensuring alignment to the approved financial plan.
• Monitor financial performance against budget and forecast, implementing corrective actions where required and reporting regularly to the FD and CEO.
• Inspire and motivate a diverse team to perform at their best, fostering a positive, inclusive, and high-performance culture aligned with Auxilion’s values.
• Oversee the day-to-day management and coordination of the managed services team, ensuring effective teamwork, clear accountability, and well-structured operational rhythm.
• Provide vision, coaching, and ongoing development opportunities to grow the skills and career paths of team members, supporting Auxilion’s ALT Initiative #1 (Leadership & Culture Development).
• Lead performance management across the function, setting clear objectives, delivering regular feedback, and implementing development plans in partnership with People & Culture.
• Lead workforce planning and succession for the Managed Services function, ensuring Auxilion has the right talent in the right roles to support sustainable growth and service quality.
• Ensure compliance with relevant regulations, standards, and company policies, including NIS2, DORA, ISO 27001 and other applicable frameworks within the Ireland and UK markets.
• Identify, monitor, and mitigate operational, commercial, and people risks associated with managed services delivery.
• Maintain strong understanding of IT service management (ITSM) frameworks and drive their effective application across the managed services function.
• Stay current with industry developments including cloud, cybersecurity, AI, and regulatory change, advising the business on their implications for the Auxilion managed services portfolio.
• Represent Auxilion at senior client, partner, and industry events, building market presence and profile in the Ireland and UK managed services sector.

What experience/skills will you have:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or equivalent; MBA or equivalent postgraduate qualification is an advantage.
• Proven track record of progressive leadership experience in Managed Services or IT Services, with experience in a senior leadership or Director-level role with P&L accountability.
• Strong working knowledge of the MSP commercial models including contract design, pricing structures, and recurring revenue mechanics.
• Familiarity with PSA/RMM platforms, the Vendor partner ecosystems, and cybersecurity services delivery.
• A credible point of view on AI-driven automation in managed services and its implications for service economics and workforce planning.
• Demonstrated track record of driving commercial growth, improving service margins, and leading high-performing teams within an MSP or technology services environment.
• ITIL Foundation (minimum); ITIL Expert or PMP preferred. Familiarity with ISO 27001, NIS2, and DORA frameworks is a distinct advantage.
• Strategic thinker with strong commercial acumen and the ability to balance short-term operational demands with longer-term business growth objectives.
• Exceptional leadership skills with a proven ability to inspire, develop, and retain talent in a fast-paced, growth-oriented environment.
• Excellent communication and executive presence — able to engage credibly at Board level, with clients, and across all levels of the organisation.
• Strong financial literacy and P&L management capability, with experience managing significant revenue and cost budgets within a technology services business.
• Decisive, resilient, and results-oriented with a proven track record of driving operational improvements, commercial growth, and innovation in managed services.
• Demonstrates genuine empathy and care for people. Leads with fairness and respect, creates an environment where colleagues feel valued, heard, and supported to do their best work.
• Owns decisions, outcomes, and mistakes without deflection. Holds themselves and their team to the highest standards of accountability, reliability, and integrity.
• A genuine team player at senior level. Builds trust and consensus across the ALT and broader organisation, operates without silos, and brings colleagues with them rather than around them.
• Consistently honest, ethical, and transparent with the CEO, peers, and their team. Comfortable raising difficult issues and making unpopular calls when it is the right thing to do.
• Thrives in a fast-paced, evolving environment. Remains calm and decisive under pressure, bounces back quickly from setbacks, and energises the team during periods of change or uncertainty.

Our Company, Auxilion – About Us

Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.

Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.