Service Delivery Director (Data Centres)

EOS; Dublin; On-site; EUR 180,000 - 240,000; Full time

Job summary

EOS IT Solutions is seeking a highly experienced Data Centre International Service Director to lead global service delivery and operations for a key client’s Data Centre and Test Dev environments. This senior leadership role requires strategic direction, cross‑functional coordination, and strong financial oversight to drive performance and customer satisfaction across regions.

You will lead diverse teams, manage executive stakeholders, and shape the service roadmap to ensure continuous

Qualifications

• 10+ years’ experience in IT service delivery and leading global data centre operations.
• Experience managing large, cross-geo teams.
• Client-facing leadership with strong relationship-building skills.
• Experience with OPEX/CAPEX budgeting and P&L management.
• Knowledge of ISO 27001 / NIST / PCI-DSS requirements in data centre environments.

Responsibilities

• Set and execute the vision for global data centre service delivery in alignment with customer goals and EOS strategy.
• Own the service roadmap, identifying growth opportunities within data centres and Test Dev landscapes.
• Act as the senior contact for client stakeholders regarding all data centre service delivery matters.
• Oversee end-to-end lifecycle of service activities: installations, maintenance, support, incident management.
• Conduct regular service reviews and present performance reports (QBRs/ABRs) to leadership.
• Ensure alignment between service teams and PMO, HR, and innovation across regions.

Skills

Executive leadership

Global data centre operations

Client relationship management

Strategic planning

Education

Degree in Engineering/CS/Business

Tools

Orchestration tools

Monitoring systems

Infrastructure automation

Job description

WHO WE ARE:

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

We are seeking a highly experienced and strategic Data Centre International Service Director to lead the global service delivery and operations of a key client’s Data Centre and Test Dev environments. This senior leadership role is responsible for ensuring exceptional service performance, operational efficiency, customer satisfaction, and long‑term strategic alignment.

You will lead a diverse, globally distributed team—spanning technicians, project managers, and service excellence roles—and serve as the primary contact for client stakeholders. Success in this role requires a blend of deep technical expertise, strong leadership, financial oversight, and the ability to drive innovation and continuous improvement in a high‑performance service environment.

KEY RESPONSIBILITIES

Strategic Leadership & Direction

• Set and execute the vision for global data centre service delivery in alignment with customer goals, EOS strategy, and industry best practices.


• Own the service roadmap, identifying growth opportunities and emerging needs within the data centre and Test Dev landscape.


• Act as the senior point of contact for client stakeholders regarding all data centre service delivery matters, ensuring trusted and transparent communication.


• Champion a culture of customer‑centricity, accountability, and operational excellence across global teams.

Service Delivery Management

• Oversee the end‑to‑end lifecycle of service activities: installations, maintenance, support, and incident management.


• Monitor and manage adherence to SLAs, KPIs, and OLAs, ensuring exceptional performance and timely escalation of issues.


• Conduct regular service reviews and present detailed performance reports (e.g. QBRs, ABRs, workshops) to internal and client leadership.


• Ensure alignment between service teams and internal functions such as PMO, HR, and innovation to support consistent delivery across regions.

Operational Excellence & Continuous Improvement

• Lead operational transformation initiatives using CSI and Lean Six Sigma methodologies.


• Standardise processes, implement service frameworks, and optimise resource allocation for maximum efficiency.


• Champion adoption of service management platforms, automation tools, and reporting systems to improve scalability and visibility.


• Ensure quality control and governance standards are met across all service engagements.

Team Leadership & Development

• Lead, mentor, and grow high‑performing global teams, with a focus on development, succession planning, and retention.


• Foster collaboration across regions, cultures, and disciplines to maintain a cohesive, results‑driven service organisation.


• Promote EOS values and culture through strong leadership, recognition, and employee engagement initiatives.

Commercial Oversight & Vendor Management

• Own the commercial performance of service delivery operations, ensuring accurate billing, cost allocation, and financial transparency.


• Manage vendor and third‑party partner relationships, holding them accountable to contract terms and service levels.


• Support contract renewals, pricing negotiations, and RFP development for future service expansions.

Compliance, Risk & Security

• Maintain awareness and enforcement of regulatory requirements (ISO 27001, NIST, PCI‑DSS, etc.) in data centre environments.


• Implement risk assessment and mitigation strategies to ensure service continuity and infrastructure security.

REQUIREMENTS & QUALIFICATIONS

Technical Knowledge

• Deep understanding of data centre infrastructure—compute, networking, storage, and security.


• Familiarity with orchestration tools, monitoring systems, and infrastructure automation.


• ITIL certification or equivalent experience with service management frameworks.

Leadership & Experience

• 10+ years’ experience in IT service delivery, with a proven track record leading global data centre operations.


• Experience managing large, complex teams across geographies and time zones.


• Demonstrated success in client‑facing roles with strong relationship‑building skills.


• Experience with service delivery financials, including OPEX/CAPEX, budgeting, and P&L management.

Soft Skills & Communication

• Strong executive presence with the ability to present to C‑level stakeholders and clients.


• Excellent verbal and written communication skills, capable of translating technical concepts into business value.


• Skilled in conflict resolution, negotiation, and influencing without authority.

Desirable

• Degree in a relevant field (Engineering, Computer Science, Business, or similar).


• Experience in managed services, cloud environments, or digital transformation projects.


• Flexibility and willingness to travel internationally to meet client and team needs.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non‑merit factor.

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