Digital Product Manager

Solas IT Recruitment; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Solas IT Recruitment represents a client seeking an experienced Digital Product Manager to lead a portfolio of digital servicing and client engagement products in a global financial services environment. You will shape the roadmap, drive adoption, and coordinate across Product, Technology, Design, Operations, Service and regional teams.

You will own the strategy from prioritisation through to delivery, launch and ongoing performance, with a focus on AI-powered search, client communications and

Qualifications

• Proven track record as a Digital Product Manager or Senior Product Owner in financial services.
• Strong capability to define and own product roadmaps and prioritisation.
• Experience using data and KPIs to drive product decisions.

Responsibilities

• Own and deliver product strategy, vision and roadmap for digital servicing and client engagement.
• Prioritise initiatives based on client needs, business value and technical feasibility.
• Drive adoption of digital servicing and self-service capabilities.
• Lead lifecycle management from discovery to delivery and optimization.
• Collaborate with Technology, Design, Operations, Service and regional teams.
• Define and monitor KPIs such as adoption, usage, satisfaction and query reduction.

Skills

Digital product management

Roadmap prioritisation

Stakeholder management

Data-driven decisions

Education

Experience in financial services or regulated industry

Job description

Our client is seeking an experienced Digital Product Manager to lead a portfolio of digital servicing and client engagement products within a global financial services environment.

This is a senior product role with responsibility for shaping and delivering the product roadmap, increasing digital adoption and improving the way clients access services and engage through digital channels.

You will work closely with Product, Technology, Design, Operations, Service and regional business teams, taking ownership from product strategy and prioritisation through to delivery, launch and ongoing performance.

The portfolio includes digital self-service, client communications, AI-powered search and support capabilities, and digital engagement tools used across international markets.

Key Responsibilities

• Own and deliver the product strategy, vision and roadmap for digital servicing and client engagement products
• Prioritise initiatives based on client needs, business value, commercial impact and technical feasibility
• Drive increased adoption of digital servicing and self-service capabilities
• Manage products through the full lifecycle, from strategy and discovery through delivery, launch and ongoing optimisation
• Lead the delivery of digital client engagement, messaging, search and support capabilities
• Identify opportunities to use AI and LLM technologies to improve client self-service and reduce service queries
• Develop and coordinate go-to-market plans for new products, features and enhancements
• Support product launches and adoption initiatives across multiple international regions
• Work closely with Technology, UX/Design, Operations, Service, Marketing and business stakeholders
• Use product analytics and client feedback to inform priorities and future enhancementsDefine and monitor KPIs including digital adoption, feature usage, client satisfaction and query reduction
• Manage product priorities, budgets, resources and dependencies
• Communicate product strategy, progress and performance to senior stakeholders
• Lead, support and provide direction to a team of Product Owners
• Maintain overall accountability for the performance and successful delivery of the product portfolio

Experience Required

• Strong experience as a Digital Product Manager, Senior Product Owner or Product Lead
• Experience owning and delivering client-facing digital products
• Strong product strategy, roadmap and prioritisation experience
• Experience taking products and features from concept through delivery, launch and ongoing management
• Strong understanding of digital adoption, customer engagement and self-service
• Experience working closely with Technology, Design, Operations and business teams
• Strong stakeholder management experience within a large, complex organisation
• Experience using data, customer feedback and KPIs to make product decisions
• Experience supporting product launches and go-to-market activity
• Previous experience leading or providing direction to Product Owners
• Financial services or another highly regulated industry background would be advantageous
• Experience working across international markets would be beneficial
• Exposure to AI/LLM, digital search, chat, messaging or customer-service technologies would be advantageous

The Ideal Candidate

You will be an experienced digital product professional who can combine strategic product thinking with hands-on delivery.

You should be comfortable owning a roadmap, making prioritisation decisions, working across business and technology teams and using data to drive measurable improvements in client adoption and engagement.

Experience within digital banking, client servicing, self-service platforms, client portals or digital engagement products would be particularly relevant.