Diabetes Care Support Worker — Digital Health & Education

NHS Ayrshire & Arran; Hospital; On-site; EUR 25,000 - 28,000; Full time

Benefits offered by this job

Training and development opportunities

Job summary

NHS Highland is seeking a Band 3 Diabetes Healthcare Support Worker to provide administrative, educational, digital and clinical support to the Diabetes Specialist Nurse Service at Raigmore Hospital. You will assist with patient education on glucose monitoring, diabetes technology and digital platforms, while supporting overall service delivery.

The role involves coordinating appointments, maintaining records and contributing to service improvement within inpatient, outpatient, obstetric and

Qualifications

• Excellent IT and computer skills, including Microsoft Office applications.
• Experience using electronic record systems and databases.
• Strong organisational and administrative skills.
• Ability to prioritise workload and work independently.
• Positive, flexible and patient-centred approach.
• Interest in diabetes care and supporting people to manage their condition.

Responsibilities

• Demonstrate blood glucose monitoring meters and blood glucose sensors to patients.
• Support patients to use diabetes technology and digital health applications.
• Upload and download blood glucose and sensor data to clinical software systems.
• Manage telephone enquiries and direct patients to the appropriate member of the team.
• Book and coordinate outpatient appointments and clinics.
• Maintain electronic patient records and administrative systems.
• Order and manage stock of patient education resources and supplies.
• Provide health promotion support relating to healthy eating, physical activity and diabetes self-management under the direction of the Diabetes Specialist Nurses.
• Support Diabetes Specialist Nurses in outpatient clinics, inpatient wards, obstetric diabetes services, young adult services and insulin pump clinics.
• Assist with data collection, audits and service improvement activities.

Skills

IT literacy

Electronic records experience

Organisational skills

Prioritisation & independence

Patient-centred approach

Interest in diabetes care

Job description

NHS Highland is seeking a Band 3 Diabetes Healthcare Support Worker to provide administrative, educational, digital and clinical support to the Diabetes Specialist Nurse Service at Raigmore Hospital. You will assist with patient education on glucose monitoring, diabetes technology and digital platforms, while supporting overall service delivery.

The role involves coordinating appointments, maintaining records and contributing to service improvement within inpatient, outpatient, obstetric and