Developer Success Engineer — Guide & Enable Builders

LiveKit; Ireland; Hybrid; EUR 168,000 - 213,000; Full time

Benefits offered by this job

Open source collaboration

Salary and equity

Health, dental, and vision benefits

Flexible vacation

Job summary

LiveKit invites an engineer who thrives on helping developers to join our team. You’ll work directly with customers, triage and fix bugs, write sample code, and update guides to ensure smooth production integrations with the LiveKit platform.

You will collaborate with Sales and Partnerships to align on customer success and strategy while learning about our evolving product, and you’ll mentor peers by explaining complex concepts clearly in English.

Qualifications

• A practicing engineer with demonstrated ability to build, ship, and debug production software.
• Comfortable working across an unfamiliar codebase to diagnose and resolve customer issues.
• A clear written and verbal communicator who can adapt your message to technical and non-technical audiences.
• Curious, fast-learning, and energized by ambiguity.
• Customer-focused — you feel the difference between solving a ticket and solving the underlying problem.

Responsibilities

• Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community.
• Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, and update documentation and technical guides in service of customers.
• Collaborate and support community efforts, specifically around technical issues.
• Regularly meet with and follow up with LiveKit customers to ensure their continued success on the platform.
• Partner closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations.

Job description

LiveKit invites an engineer who thrives on helping developers to join our team. You’ll work directly with customers, triage and fix bugs, write sample code, and update guides to ensure smooth production integrations with the LiveKit platform.

You will collaborate with Sales and Partnerships to align on customer success and strategy while learning about our evolving product, and you’ll mentor peers by explaining complex concepts clearly in English.