Developer Success Engineer

LiveKit Incorporated; Ireland; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary & equity

Health, dental, and vision benefits

Flexible vacation

Job summary

LiveKit Incorporated seeks an engineer who loves building, shipping, and debugging production software. You’ll work across unfamiliar codebases to diagnose issues, teach others, and contribute to customer success. This role emphasizes developer experience and rapid prototyping, with collaboration across Sales and Partnerships.

The position offers meaningful impact, open-source collaboration, and a competitive package. LiveKit.io supports flexible benefits for a global developer community.

Qualifications

• Engineer at heart with ability to read and understand code and explain it clearly.
• Clear written and verbal communication adaptable to technical and non-technical audiences.
• Curious, fast-learning, energized by ambiguity.
• Customer-focused—solve tickets and underlying problems.

Responsibilities

• Support developers and teams building with LiveKit, commercially and in the community.
• Triage, file and fix bugs, respond to tickets, write sample and production-grade code, update docs.
• Collaborate with community efforts on technical issues.
• Regularly meet with LiveKit customers to ensure platform success.

Skills

Engineer mindset

Strong communicator

Curious learner

Customer-focused

English proficiency

Job description

About LiveKit

LiveKit is building the infrastructure layer for the agentic era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe AI agents in production. Founded in 2021, LiveKit powers voice and agentic AI applications for OpenAI, Salesforce, Spotify, Meta, and tens of thousands of other developers, collectively facilitating billions of calls each year.

About This Role

This isn't one of those situations where we tack 'engineer' onto the back of every role at LiveKit. No. We're actually looking for an engineer*.

We say rare because in our experience, most engineers aspire to architect large-scale systems or tackle deeply technical problems. Said differently, most engineers want to have influence over the technology they work on or with. There's nothing wrong with that — we love hardcore engineers, and there are many at LiveKit. But this time, we're looking for a new teammate that wants to have influence over our product and business.

If you'd be energized by seeing a developer or team flip a LiveKit integration from staging to production — secretly satisfied in knowing you helped make it possible — you are perfect for this.

You’ll Thrive Here If You:

• are an engineer at heart, and don't mind reading more code than you write
• are a natural teacher who finds joy in helping others learn and succeed
• can break down complex technical concepts in a way that's easily understood by others
• enjoy learning new programming languages quickly and prototyping
• care deeply about the developer experience and the success of the people building on our platform
• have excellent spoken and written English

What You’ll Do

• Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community
• Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, and update documentation and technical guides in service of customers
• Collaborate and support community efforts, specifically around technical issues
• Regularly meet with and follow up with LiveKit customers to ensure their continued success on the platform
• Partner closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations

Who You Are

• A practicing engineer with demonstrated ability to build, ship, and debug production software
• Comfortable working across an unfamiliar codebase to diagnose and resolve customer issues
• A clear written and verbal communicator who can adapt your message to technical and non-technical audiences
• Curious, fast-learning, and energized by ambiguity
• Customer-focused — you feel the difference between solving a ticket and solving the underlying problem

Nice to Have

• You've literally done this role before
• Experience working with a community of developers
• Contributions to open source
• You've built something with LiveKit
• You're multilingual — LiveKit has users around the world

Our Commitment to You

• An opportunity to build something truly impactful to the world
• Contribute to open source alongside world-class engineers
• Competitive salary and equity package
• Health, dental, and vision benefits
• Flexible vacation policy

LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact [e-mail].