Deputy Manager, Family Hub - Trauma-Informed Care

Good Shepherd Cork - GSC; Cork; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Company pension

Generous annual leave

Sick pay scheme

External supervision arrangements

Employee Assistance Programme (EAP)

Training and professional development

Supportive, inclusive working culture

Job summary

Good Shepherd Cork in Cork City invites applications for a Deputy Manager at Redclyffe Family Hub. The role drives day‑to‑day service operations within a trauma‑informed framework, supporting staff and ensuring a safe, nurturing environment for families.

The successful candidate will have a professional qualification in Social Care, at least four years post‑qualification experience, and a track record in homelessness services, with strong interpersonal and strategic skills and a compassionate

Qualifications

• A recognised professional qualification in Social Care or an appropriate equivalent.
• A minimum of four years’ post‑qualification experience.
• Experience working in homeless services.
• Excellent interpersonal and team‑working skills.
• Strategic thinking and ability to contribute to service development.
• A professional, caring, empathetic approach to working with people who are marginalised.
• Commitment to the vision, mission and values of Good Shepherd Cork.

Responsibilities

• Support the Manager in the day‑to‑day running of Redclyffe.
• Provide supervision, guidance and support to social care staff.
• Role model positive social care practice within a trauma‑informed model of care.
• Contribute to a welcoming, caring and homely environment for families.
• Promote positive behaviour, emotional wellbeing and child centred practice.
• Ensure all residents have a key worker, assessment on arrival and an appropriate care plan.
• Support the development and implementation of care plans and interventions.
• Assist families with housing, welfare rights and access to move‑on accommodation.
• Ensure compliance with statutory, legal and organisational requirements.
• Maintain high standards of documentation, record‑keeping and data protection.
• Oversee hygiene, maintenance and Health & Safety requirements within the service.
• Liaise professionally with statutory and voluntary agencies.
• Attend and contribute to team meetings, resident meetings and interagency meetings.
• As Deputy Designated Liaison Officer, respond appropriately to safeguarding concerns.
• Deputise for the Manager during periods of absence.
• Contribute to organisational plans, including strategic planning.
• Undertake any additional duties appropriate to the role as assigned from time to time.

Skills

Interpersonal skills

Teamworking

Strategic thinking

Empathetic approach

Education

Professional qualification in Social Care

Job description

Good Shepherd Cork in Cork City invites applications for a Deputy Manager at Redclyffe Family Hub. The role drives day‑to‑day service operations within a trauma‑informed framework, supporting staff and ensuring a safe, nurturing environment for families.

The successful candidate will have a professional qualification in Social Care, at least four years post‑qualification experience, and a track record in homelessness services, with strong interpersonal and strategic skills and a compassionate