Deputy Manager

FRS Recruitment; Cork; On-site; EUR 32,000 - 52,000; Full time

Job summary

FRS Recruitment is seeking a Deputy Store Manager for Cork City to lead daily store operations, drive sales and deliver outstanding customer experiences.

The role requires at least 2 years in retail management, strong leadership and visual merchandising skills, and proficiency with SAP and Excel. You will manage staff, budgets and store compliance while ensuring excellent service across all channels.

Qualifications

• 2+ years retail management experience.
• Strong Visual Merchandising skills desirable.
• Excellent interpersonal and leadership skills.
• Passion for delivering excellent customer experience.
• Proficient IT knowledge including Excel and SAP.
• Strong product knowledge.
• Business/Retail management qualification beneficial.

Responsibilities

• Oversee day-to-day store operations, sales, staff, customer experience, security and safety.
• Meet and exceed store targets and KPIs.
• Recruit, train and coach staff in line with policies.
• Manage cash, wage costs and systems administration.
• Drive Visual Merchandising to engage and educate customers.
• Ensure in-store services are staffed and promoted.

Skills

Retail management

Visual Merchandising

Interpersonal skills

Leadership

Customer experience

Excel

IT literacy

Education

3rd Level Business/Retail Management Qualification

Tools

SAP

TMS

Job description

Deputy Store Manager - Cork City

Deputy Store Manager required for a recognised market leader and innovator in sports retail.

The Manager is responsible for the overall operations and sales performance of the stores, and ensuring that the right people and products are in place to achieve and exceed Company expectations.

Key Responsibilities:

• Every aspect of day-to-day operations of the store, including sales, staff, customer experience, security, health & safety, stock and resources management.
• Meet and exceed store targets and Key Performance Indicators (KPIs).
• Recruit, train, coach and manage staff in line with company policies, ensuring fairness and consistency for all.
• Manage all cash, wage costs, budgets and systems administration as required (TMS, SAP, etc.)
• Drive excellent Visual Merchandising in the store to engage, inspire and educate the consumer
• Ensure all in-store services are suitably staffed and promoted, e.g. footwear measuring, assisted selling, etc.
• Be security conscious within the store and stock rooms - monitor potential shoplifters and follow security guidelines to deter pilferage and protect stock.
• Responsible for overall Health & Safety in store. Ensure all staff are fully trained and following company policies and procedures concerning Health & Safety
• Identify current and future customer requirements & develop additional non-direct business
• Ensure successful implementation of projects in line with company expectations
• Deliver excellent store standards consistently in line with business audit requirements
• Key holder and main call-out person in the event of alarm activation
• Provide cover for other stores as required.
• Any other activities as required to ensure the successful operation of the store

Qualifications, skills and experience:

• At least 2 years of retail management experience
• Excellent Visual Merchandising skills are desirable
• Excellent interpersonal, communication, people management and leadership skills.
• Passionate about the delivery of an excellent customer experience, with an understanding of how this drives sales and affects the bottom line
• Proficient IT knowledge including Excel, Email, and SAP.
• Strong product knowledge
• 3rd Level Business/Retail Management Qualification beneficial but not essential