Deli Assistant - Full Time ¦ N17 Tuam Plaza

Supermacs; Tuam; On-site; EUR 21,000 - 27,000; Full time

Job summary

Mac's Place in N17 Tuam Plaza is seeking a full-time Deli Assistant to join the team. You will serve customers, keep the deli area clean, and support frontline operations in a fast-paced store.

Availability is required Monday to Sunday during daytime hours, with a 5 days out of 7 schedule. This is a full-time role, with training provided and opportunities for progression.

Qualifications

• Customer care duties with high service standards.
• Knowledge of food hygiene and HACCP principles.
• Ability to communicate effectively with customers and colleagues.
• Support store operations and stock availability.

Responsibilities

• Serve customers in a friendly and efficient manner.
• Communicate with customers and staff in a welcoming way.
• Maintain food hygiene practices and HACCP records as required.
• Assist with stock checks, rotation, and merchandising.
• Answer queries and escalate issues to the store manager as needed.

Skills

Customer service

Food hygiene

Communication

Teamwork

Job description

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Deli Assistant – Full Time ¦ N17 Tuam Plaza

We are recruiting Full-time Deli Assistants for Mac's Place in N17 Tuam Plaza.

Availability is required from Monday to Sunday during daytime hours, with employees scheduled to work 5 days out of 7. This is not a part-time or weekend-only position.

Objective: To delight customers by exceeding their expectations on every visit.

The Deli Assistant provides ongoing support to the Management Team to ensure every customer receives the best quality, service, and cleanliness each time they visit the store.

The Deli Assistant must interact with customers, staff, and management in a friendly and efficient manner to achieve this result. The Deli Assistant is responsible for carrying out his/her duties in compliance with the training received and the standards set in the Employee Handbook.

The purpose of the role is to serve all customer, regardless of what area they visit, in a friendly and welcoming fashion, going the extra mile to meet their needs in a clean and presentable environment.

All roles require flexibility in preparing, cooking, serving, cleaning, and ensuring a great visit for every customer every time.

CUSTOMER CARE

• To serve customers in a friendly and efficient manner, providing an exceptional standard of customer care.
• To communicate with the customers in an effective and welcoming manner.
• To deal with customer complaints professionally and pleasantly and refer to the store manager where appropriate.
• Ensure products are served to customers in line with Food Hygiene Requirements.
• Maintain knowledge of current deli sales and promotions.
• Assist customers with queries regarding the deli products.

OPERATIONAL & STORE PRESENTATION

• Ensure the Deli area and equipment are maintained to the required level of hygiene, ensuring cleaning is carried out as per food hygiene policy.
• To receive and check stock in line with company guidelines
• Ensure product is stored in line with food hygiene policy
• Ensure product is displayed in line with food hygiene policy and merchandising policy
• To rotate stock appropriately, minimising waste
• To be vigilant at all times to prevent stock loss and waste
• To conduct stock takes as instructed by the assistant store manager/store manager
• Ensure food hygiene practices are complied with in line with HACCP regulations
• To take care of your health & safety and that of your colleagues and customers and take action to reduce risks and hazards

FOOD SERVICE

• Check temperatures in the deli area ensuring they are compliant with HACCP regulations
• Maintain HACCP records in line with store policies
• Monitor Critical Control Points and ensure food is not open to contamination
• Comply with relevant controls around all foods, including Fresh and Red Meats

GENERAL

Any other duties that may be assigned to you by the assistant store manager/store manager

WORK ENVIRONMENT: Fast-paced “non-stop” environment. Physically demanding at times due to certain requirements of the business with regard to the level of business, quality of staff, and quantity of staff. Teamwork ensures the procedure runs smoothly in all areas, and communication flows.

"Only candidates who currently have the legal right to work in Ireland will be considered."