Deli Assistant ¦ Brian Boru Service Station

Supermac's; Killaloe Municipal District(2014-2019); On-site; EUR 12,000 - 17,000; Part time

Job summary

Supermac's in Tuamgraney is hiring a Deli Assistant to join the Brian Boru Service Station team. You will delight customers by delivering friendly service, maintaining deli operations and presenting fresh products.

The role requires flexible duties across preparation, cooking, serving and cleaning, with a strong emphasis on food hygiene and HACCP compliance. You will work 10:00 am to 2:00 pm on Wednesday, Thursday and Friday, in a fast-paced store environment.

Qualifications

• Customer service experience in food retail preferred.
• Good communication and friendly manner with customers.
• Knowledge of food hygiene and HACCP principles is desirable.
• Willingness to assist with preparing, cooking, serving and cleaning.

Responsibilities

• Serve customers in a friendly and efficient manner.
• Communicate effectively with customers and colleagues.
• Handle complaints professionally and refer to the manager when needed.
• Maintain hygiene in a deli area and follow food safety policies.
• Receive, check and rotate stock per guidelines.
• Carry out duties in line with HACCP regulations and store policies.
• Assist with general duties to ensure a great customer visit.

Skills

Customer service

Communication

Food hygiene

Stock control

Teamwork

HACCP knowledge

Job description

You are here: Home / Job / Deli Assistant ¦ Brian Boru Service Station

Join our Tuamgraney team and become part of Supermac’s and the Plaza Group's success.

Shifts: 10:00 am to 2:00 pm, Wednesday, Thursday and Friday.

Objective: To delight customers by exceeding their expectations on every visit. The Deli Assistant provides ongoing support to the Management Team to ensure every customer receives the best quality, service, and cleanliness each time they visit the store. The Deli Assistant must interact with customers, staff, and management in a friendly and efficient manner to achieve this result. It is the responsibility of the Deli Assistant to carry out his/her duties in compliance with the training received, and the standards set in the Employee Handbook. The purpose of the role is to serve all customer, regardless of what area they visit, in a friendly and welcoming fashion, going the extra mile to meet their needs in a clean and presentable environment. All roles require flexibility in preparing, cooking, serving, cleaning, and ensuring a great visit for every customer every time.

Customer Care

• To serve customers in a friendly and efficient manner providing an exceptional standard of customer care
• To communicate with the customers in an effective and welcoming manner
• To deal with customer complaints professionally and pleasantly and refer to the store manager where appropriate
• Ensure products are served to customers in line with Food Hygiene Requirements
• Maintain knowledge of current deli sales and promotions
• Assist customers with queries regarding the deli products

Operational & Store Presentation

• Ensure the Deli area and equipment are maintained to the required level of Hygiene ensuring cleaning is carried out as per the food hygiene policy
• To receive and check stock in line with company guidelines
• Ensure product is stored in line with food hygiene policy
• Ensure product is displayed in line with food hygiene policy and merchandising policy
• To rotate stock appropriately minimising waste
• To be vigilant at all times to prevent stock loss and waste
• To conduct stock takes as instructed by the assistant store manager/store manager
• Ensure food hygiene practices are complied with in line with HACCP regulations
• To take care of your health & safety and that of your colleagues and customers and take action to reduce risks and hazards

Food Service

• Check temperatures in the deli area ensuring they are compliant with HACCP regulations
• Maintain HACCP records in line with store policies
• Monitor Critical Control Points and ensure food is not open to contamination
• Comply with relevant controls around all foods including Fresh and Red Meats

General

• Any other duties that may be assigned to you by the assistant store manager/store manager

WORK ENVIRONMENT:

Fast-paced “non-stop” environment. Physically demanding at times due to certain requirements of the business with regards to the level of business, quality of staff, and quantity of staff. Teamwork is essential to ensure the procedure runs smoothly in all areas, and communication flows.

\"Only candidates who currently have the legal right to work in Ireland will be considered.\"