Deal Desk Specialist

Diligentcorporation; Galway; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work environment

Comprehensive health benefits

Generous time off policy

Wellness program

Job summary

Diligent is seeking a Deal Desk Specialist in Galway, Ireland to manage pre-invoicing, quotes and contracts in SFDC, coordinating with sales, legal and finance to ensure accurate representation before ERP/invoicing. The role emphasizes accuracy, customer focus, and timely processing.

You will partner with sales and finance, supporting integration of acquired companies and month-/quarter-/year-end close. Candidates should be detail-oriented and adaptable, with experience in Salesforce and related

Qualifications

• Must have strong attention to detail.
• Strong work ethic and willingness to take ownership for wide-ranging responsibilities.
• Excellent interpersonal skills, flexibility to accommodate different situations and temperaments.
• Ability to multi-task and work in a fast-paced and demanding global environment.
• Working knowledge of Microsoft Office (Excel, Word, Outlook, etc.)
• Superior organization and prioritization skills.
• Proactive in exploring digital tools and willing to upskill in AI-Powered systems.
• Ability to perform under pressure and meet tight deadlines.
• Strong communication skills, both verbal and written.

Responsibilities

• Build & approve customer quotes & contracts in SFDC.
• Ensures all Support requests are processed with expediency and accuracy within the designated SLA.
• Maintain a thorough understanding of Diligent products and services.
• Support all of Revenue Operations in the integration of acquired companies in SFDC.
• Ability to work a flexible schedule as needed for month-end, quarter-end, and year-end close.
• Other duties as assigned.

Skills

Attention to detail

Work ethic

Interpersonal skills

Multi-tasking

Microsoft Office

Organization & prioritization

AI-powered systems upskilling

Communication skills

Pressure management

Tools

Microsoft Office

Job description

Position Overview

The Deal Desk Specialist (DDS) will be responsible for Diligent’s pre-invoicing process, preparing quotes and agreements for the sales and customer success teams. This is a highly visible role that will partner with the sales, legal and finance teams to ensure customer contracts are accurately represented in salesforce (SFDC) prior to workflow integration with our ERP and invoicing. Candidates should have a customer‑centric focus and be able to partner with internal business partners in our sales organization, ensuring an efficient and accurate process. Reporting to one of the Deal Desk Leads, this role will have a high impact on Diligent’s revenue recognition and Accounts Receivable processes. This role will also actively participate in the integration of acquired companies.

Key Responsibilities

• Build & approve customer quotes & contracts in SFDC.
• Ensures all Support requests are processed with expediency and accuracy within the designated SLA.
• Maintain a thorough understanding of Diligent products and services.
• Support all of Revenue Operations in the integration of acquired companies in SFDC.
• Ability to work a flexible schedule as needed for month‑end, quarter‑end, and year‑end close.
• Other duties as assigned.

Required Experience/Skills

• Must have strong attention to detail.
• Strong work ethic and willingness to take ownership for wide‑ranging responsibilities.
• Excellent interpersonal skills, flexibility to accommodate different situations and temperaments.
• Ability to multi‑task and work in a fast‑paced and demanding global environment.
• Working knowledge of Microsoft Office (Excel, Word, Outlook, etc.)
• Superior organization and prioritization skills
• Proactive in exploring digital tools and willing to upskill in AI‑Powered systems.
• Ability to perform under pressure and meet tight deadlines.
• Strong communication skills, both verbal and written Preferred Experience/Skills:
• Salesforce and NetSuite experience preferred.
• DocuSign CLM or similar contracting experience preferred.

Benefits

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case‑by‑case basis, and eligibility should not be assumed for all opportunities.