Manager, Commercial Operations

Diligent-14787b60; Galway; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work environment

Health benefits

Generous time off

Wellness program

Job summary

Diligent is seeking a strategic, data-driven leader to join the GTM Operations team as Manager of GTM Operations (EMEA/APAC). You will partner with the VP of Sales and cross-functional leaders to align Sales, Customer Success, Marketing and Partnerships around growth objectives, pipelines, and bookings.

The role emphasizes building scalable processes, forecasting discipline, and using Salesforce, Snowflake and AI to improve pipeline accuracy and rep productivity.

Qualifications

• 5-7+ years of experience in Revenue Operations, Commercial Strategy, or Go-to-Market Operations.
• Proven experience partnering with CROs, CFOs, and executive leadership to design multi-year commercial plans.
• Deep expertise in Salesforce, Outreach, and other GTM tools.
• Strong analytical skills and forecasting, funnel metrics, and KPIs.
• Experience designing scalable sales methodologies and processes for B2B SaaS.

Responsibilities

• Partner with Sales and Finance to develop a commercial growth strategy.
• Translate data into actionable recommendations for Commercial leaders.
• Develop and maintain segmentation models and sales coverage strategies.
• Drive and evolve the sales forecasting framework with a disciplined forecast cadence.
• Leverage AI within the data stack to enhance forecast accuracy and automate reporting.
• Lead territory design and GTM approach optimization across regions.

Skills

Revenue ops

Go-to-market strategy

Sales forecasting

Cross-functional leadership

Data analysis

AI in sales

Salesforce

Outreach

Snowflake

Tools

Salesforce

Outreach

Snowflake

Job description

We areseekingastrategic, data-drivenleaderwith a deep understanding of sales processes, marketing strategies, and customer successto join theGTM Operationsteam.TheManagerof GTM Operations(EMEA/APAC)is a critical, strategic partner to theVP of Sales in EMEAandAPAC.Youwill foster collaboration and alignment amongthe entire commercial organization including Sales, Customer Success, Marketing, and Partnerships.The ideal candidate will have a proventrack recordof building scalable processesandleveragingAItodrivesustained revenue growth.Strong analytical and strategic planning capabilitiesareessential.

Key Responsibilities:

Commercial Strategy and Growth

• Partner with theSales andFinance to develop and operationalize a commercial growth strategy, ensuring alignment betweenpipeline and bookings targets, capacity,headcountandbudgets
• Translate complex data into actionable recommendations forCommercialleaders
• Develop andmaintainsegmentation models and sales coverage strategies that align to growthobjectives, drive focus, andoptimizerep productivity
• Driveand evolve the sales forecasting framework,implementing a disciplined, data-driven forecast cadence across all theatres and segments
• Utilize Salesforce, GTM tools and data sets (snowflake)to drive predictability, pipeline conversion, stage hygiene, and deal inspection processes.
• Leverage AI and machine learning capabilities within the existing data stack (e.g., Snowflake, Salesforce) to enhance forecast accuracy, surface pipeline risk earlier, and automate routine reporting
• Deliver consistent reporting on performance-to-plan, win/loss trends, and funnel dynamics

GTM and Sales Efficiency

• Drive operational excellence by refining core sales processes, methodologies, and business cadences (e.g., territory management, forecasting, and pipeline reviews)
• Implement a standardized salesmethodology, with clear stage definitions, qualification criteria, and progression benchmarks across segments
• Build andmaintainreporting frameworks, dashboards, and KPIs toprovideactionable insights into pipeline health, sales performance, and revenue forecasting
• Identifyand deploy AI-powered tooling across the sales workflow,such as automated deal scoring, forecasting models, and conversation intelligence,to reduce manual effort and improve rep productivity

Territory Management

• Lead territory design in region, ensuring sales coverage aligns with market opportunities and business objectives
• Continuouslyoptimizeterritory assignments and GTM approaches based on performance data and growth trends

Qualifications:

• 5-7+ years of experience in Revenue Operations, Commercial Strategy, or Go-to-Market Operations
• Proven experience partnering directly with CROs, CFOs, and executive leadership to design and execute multi-year commercial plans
• Deepexpertisein Salesforce, Outreach, and other GTM tools.
• Strong analytical skills and fluency with forecasting, funnel metrics, sales velocity, and retention/expansion KPIs
• Demonstrated success in improving sales productivity, enhancing marketing performance, and supporting customer success initiatives
• Experience designing sales methodologies and commercial processes that scale in B2B SaaS
• Comfort working cross-functionally and influencing without authority,excelling at aligning diversestakeholdersaround common goal.
• Clear communication skills, and a strong sense of ownership

#LI-SK2

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability –to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoDiligent's EEO Policy andUS EEOC ’ s Know Your Rights . We are a drug free workplace.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

To support a fair and consistent hiringprocess, we use AIand digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinatinginterview scheduling and summarizing interview notes. All final screening, evaluation, and hiring decisions are made by humans on our team. To learn more about how we collect, protect, and process your information, please review ourCandidate Privacy Policy .

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.

Recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes