Accounts Receivable Specialist

Diligent-14787b60; Galway; Hybrid; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Diligent is seeking an Accounts Receivable Specialist in Galway, Ireland. The role focuses on communicating with customers to collect contracted fees and resolve collection issues, partnering with the sales team to close outstanding debts.

The ideal candidate is well-organized with strong communication, customer service, and problem-solving skills. This position supports a hybrid work model, with onsite work required at least 50% of the time for commuting efficiency and team collaboration.

Qualifications

• Attention to detail is essential.
• Willingness to own wide-ranging responsibilities.
• Excellent communication and customer service skills.
• Ability to multi-task in a fast-paced, global environment.
• Proficient in Microsoft Office tools.

Responsibilities

• Manage and collect on outstanding receivables by contacting customers.
• Follow up on invoices with documentation to ensure payment.
• Maintain accurate records of collection efforts and payment status.
• Collaborate with Sales to resolve discrepancies.
• Provide updates to management on collection progress.
• Identify at-risk accounts and monitor for billing issues.
• Assist with special projects as needed.

Skills

Attention to detail

Ownership

Interpersonal skills

Multi-tasking

Microsoft Office

AI upskilling

Organization

Under pressure

Communication

Tools

Microsoft Excel

AI-powered tools

Outlook

Word

Job description

As a Accounts Receivable Specialist your daily responsibilities will be to communicate with our customers to ensure the collection of our contracted fees or resolve collection issues. This position will partner with the sales team as needed to resolve outstanding debts. This opportunity is ideal for a well-organized and detail-oriented individual who has strong communication, customer service, and problem solving skills, and is excited to be a part of a team to sustain improvement in this key component of the company.

Key Responsibilities

• Manage and collect on outstanding receivables through communications with our customers
• Follow up on outstanding invoices with the appropriate documentation and information, to ensure payment is made as promised.
• Maintain accurate records documenting collection efforts, facts pertinent to the transaction, and payment status or reason for payment delay
• Work with Sales Department to help resolve discrepancies
• Provide management with updates regarding collection progress
• Identify at risk accounts, and monitor accordingly and assist with minimizing billing discrepancies
• Assist with special projects as assigned

Required Experience/Skills

• Must have strong attention to detail.
• Strong work ethic and willingness to take ownership for wide-ranging responsibilities
• Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
• Ability to multi-task and work in a fast-paced and demanding global environment
• Working knowledge of Microsoft Office (Excel, Word, Outlook, etc)
• Proactive in exploring digital tools and willing to upskill in AI-powered systems.
• Excellent organization and prioritization skills
• Ability to perform under pressure and meet tight deadlines
• Strong communication skills, both verbal and written

#LI-SM1

#LI-Hybrid

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability –to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected towork onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoDiligent's EEO Policy andUS EEOC ’ s Know Your Rights . We are a drug free workplace.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

To support a fair and consistent hiringprocess, we use AIand digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinatinginterview scheduling and summarizing interview notes. All final screening, evaluation, and hiring decisions are made by humans on our team. To learn more about how we collect, protect, and process your information, please review ourCandidate Privacy Policy .

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case‑by‑case basis, and eligibility should not be assumed for all opportunities.