Data Center Technical Lead

Covestic Inc; Clonee; Remote; EUR 60,000 - 90,000; Full time

Job summary

Covestic Inc in Clonee, Ireland is seeking an Onsite Data Center Team Lead to oversee daily operations and staff in a hands-on, onsite role. The position combines technical support with people management to ensure high availability and reliable service delivery.

You will spend most time supporting installs, troubleshooting, and maintaining servers with Data Center Technicians IC1 and IC2, while also supervising scheduling, performance reviews, and adherence to processes.

Qualifications

• High School Diploma or Equivalent.
• Basic knowledge of and hands-on experience with computer hardware.
• High level of written and oral fluency in English.
• Ability to learn new software quickly.
• Multi-tasking and prioritization skills.
• Able to lift and move up to 50 pounds safely.
• Work environments may reach 90+ degrees Fahrenheit indoors.

Responsibilities

• Oversees daily management of staff, including IC1, IC2 technicians.
• Approve timecards.
• Coach and mentor staff to achieve high quality results and high performance.
• Conduct regular one-on-one status meetings and annual performance reviews.
• Adhere to and apply the disciplinary process related to staff performance issues.
• Explain operational performance results against KPIs and targets.
• Suggest improvements for operational performance and efficiency locally.
• Screen and schedule burst labor resources for short term projects.
• Assist in interviewing candidates and onboarding of new hires.
• Manage local morale budget and collaborate with other locations.

Skills

English fluency

Multi-tasking

Software learning

Staff supervision

Physical stamina

Laptop/PC hardware knowledge

Education

High School Diploma or Equivalent

Job description

Onsite Data Center Team Lead - #13794

Location

Clonee, Ireland (Applicants must be local)

Description

As a Data Center Lead, you will be spending more than 50% of the time working alongside Data Center Technicians IC1 and IC2’s in supporting installs, troubleshooting, and maintaining servers. The remaining time will be spent on daily onsite management of staff and other non-technical duties. Expansion of basic knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities.

Requirements

• High School Diploma or Equivalent
• Basic knowledge of and hand on experience with computer hardware
• High level of written and oral fluency in English
• Ability to learn new software quickly
• Multi-tasking
• Able to safely lift and move a minimum of fifty (50) pounds
• Work environments may include performing tasks in indoor areas that reach temperatures of 90+ degrees Fahrenheit during certain times of the year

How You Make An Impact

• Oversees daily management of staff, including IC1, IC2 technicians
• Approve timecards
• Coach and mentor staff to achieve high quality results and high performance
• Conduct regular one on one employee status meetings to provide performance feedback as well as annual performance reviews
• Adhere to and apply the disciplinary process related to staff performance issues
• Provides explanations for operational performance results (explain why metrics/KPI’s missed, met, or exceeded targets.)
• Provides input and suggestions for improving operational performance and efficiency in the local environment
• Screen and schedule burst labor resources for short term projects
• Screen for technical capabilities and cultural fit then recommend hire of long term resources (work with recruiting team to interview candidates and suggest hire for backfills and new positions.) Assist in the onboarding and training of all new hires
• Manage local morale budget to ensure team morale is high
• Collaborate and share best practices with Data Center Leads in other locations (drive increased teamwork across regions)
• Other duties as assigned by management