CX Team Member

Foot Locker; Dublin; On-site; EUR 18,000 - 23,000; Full time

Benefits offered by this job

Hourly pay €15.15

4 weeks paid holiday

Employee discount 30-50%

WellHub wellbeing

Employee Assistance Program

Company Sick Pay

Head Office Internships

Ambassador programme

Development opportunities

Job summary

Foot Locker in Dublin is seeking a friendly Store Associate who loves sneakers and athletic apparel. You will talk with customers, answer questions, and help them find the perfect fit while working as part of a collaborative team to deliver a great in-store experience.

Daily duties include staying knowledgeable about products and trends, meeting personal and productivity goals, and providing outstanding service with a smile. Flexible availability for nights, weekends, and holidays is appreciated.

Qualifications

• 0-3 year of retail experience.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products.
• Initiates completion of tasks or activities without necessary supervision.
• Flexible availability - including nights, weekends, and holidays.

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service.
• Delivering sales, outstanding customer experience, and operational expectations.
• Maintaining personal and productivity goals.
• Connects with every customer by asking open-ended questions to assess needs.
• Ability to learn and share expertise of products and trends to fit customer’s needs.
• Maintains an awareness of all product knowledge, and current or upcoming product / trends.
• Contributes to a positive and inclusive work environment.

Skills

Customer engagement

Team player

Enthusiasm for athletic products

Task ownership

Flexible availability

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• Hourly Pay Rate: €15.15
• 4 Weeks Paid Holiday
• Associate discount of between 30 - 50%
• WellHub: Daily Wellbeing options for Employees
• Employee Assistance Program - Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities