Customs Broker

Expeditors; Dublin; On-site; EUR 38,000 - 52,000; Full time

Job summary

Expeditors in Dublin is seeking a Customs Coordinator to manage the clearance of freight documentation and advise customers on compliance with origin and destination country regulations.

The role requires 1–2 years in customs brokerage or related education, strong Irish procedures knowledge, and excellent interpersonal skills. You will interact with customers and internal teams to ensure accurate Duty/VAT handling and timely resolution of queries.

Qualifications

• 1–2 years experience within the Customs brokerage Industry or relevant education essential.
• Excellent knowledge of Irish customs procedures & systems.
• Effective interpersonal skills & the ability to relate to customers and internal employees at all levels.
• Proficiency with Word, Excel, Windows and email tools.

Responsibilities

• Coordinate the process customs clearance documentation for our customer base.
• Deal with the customs authority on a daily basis.
• Deliver an excellent customer service to all customers.
• Be the specialist for all customs compliance issues and assist in resolving issues with the customer.
• Review policies, procedures and controls and ensure regulations are in place for all customers/business.
• Identify improvement opportunities and IT solutions to advance compliance and control.
• Utilise Expeditors Network to ensure a uniformed regional approach and share best practices.
• Work with key account customers to ensure needs are met.
• Develop knowledge on customs requirements and implement new regulations as required.
• Ensure Duty/VAT is processed correctly and any queries/refunds are resolved.

Skills

Interpersonal skills

Customer service

IT literacy

Education

Customs brokerage knowledge

Tools

Word

Excel

Windows

Email

Job description

\"We’re not in the shipping business; we’re in the information business\" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Scope of Position:

To coordinate the clearance of freight documentation through the relevant customs authorities. Working with our customers to guide and advise on customs regulation requirements both in the origin and destination countries.

Shift patterns may apply for this role

Major Duties and Responsibilities:

• Coordinate the process customs clearance documentation for our customer base
• Deal with the customs authority on a daily basis.
• Deliver an excellent customer service to all customers.
• Be the specialist for all customs compliance issues. Assist in resolving all issues with the customer.
• Assist in the review of all policies, procedures and controls put in place.
• Ensure the relevant regulations are in place for all customers/business.
• Identify Improvement Opportunities, Risks or IT Solutions which ensures the advancement of compliance and installs control.
• Develop & Utilise the Expeditors Network to ensure a uniformed approach throughout the region and exchange best practices.
• Work on assigned key account customers to ensure their needs are met
• Continue to develop knowledge on customs requirements, ensuring new regulations are understood and implemented where required
• Ensure Duty/VAT is processed correctly & collected as required
• Ensure any queries/refunds are followed up and resolved immediately
• Review, update & Retain all DLSOP's. Ensure they remain updated and implemented efficiently. Assist Sales & Account Management with cost saving solutions & options.
• Complete daily, weekly audits on the all enteries
• Ensure you keep up to date on the latest Customs Regulations updates & changes.
• Develop and issue the training of new staff within the dept. Update all current staff with changes & updates.

Qualifications

Experience and Education:

• 1 - 2 years experience within the Customs brokerage Industry or relevant education essential
• Excellent knowledge of Irish customs procedures & systems
• Effective interpersonal skills.
• Ability to relate to customers and internal employees at all levels
• Previous experience with Word, Excel, Windows, Email, various PC based software