Customer Support Specialist - Cork

emplify GmbH; Fermoy; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Performance-based bonus

Career progression

Onsite gym

Private medical insurance

Job summary

TELUS Digital in Cork is seeking a Customer Support Specialist to join our onsite team. You will handle chats, emails, SMS, and phone inquiries, troubleshoot issues, and explain privacy concepts in clear, simple language. This is a permanent role with opportunities for growth and a competitive salary package.

You will work across shifts from 2:00 p.m. to 1:00 a.m., with a monthly performance bonus and a shift premium for late hours.

Qualifications

• C1/C2 level of English (written and spoken).
• Experience in customer support or customer-facing roles preferred.
• Strong attention to detail and organizational skills, especially with sensitive data.
• Ability to learn new tools, systems, and workflows quickly.
• Interest in privacy, cybersecurity, and online safety is a bonus.

Responsibilities

• Troubleshoot account, billing, login, subscription and product related issues
• Handle customer inquiries across multiple channels: chat, email, SMS, and phone channels
• Explain privacy and security concepts to customers in simple language
• Escalating complex cases to specialist teams as required
• Document customer interactions thoroughly and maintain high quality ticket notes
• Follow internal workflows, SOPs, and escalation processes accurately
• Meet established performance expectations including quality, responsiveness, and customer satisfaction
• Collaborate with cross-functional teams to improve processes and customer experience
• Stay updated on product changes, workflows, and support processes
• Handle sensitive customer information with professionalism and care

Skills

English proficiency

Customer support exp

Attention to detail

Communication

Problem solving

Troubleshooting tech

Job description

place Fermoy calendar_today 19.08.2026 business TELUS Digital

Customer Support Specialist | Cork office

Location - onsite in our Cork office, Mahon

Salary €29,900 gross per year + monthly performance bonus (up to 10%) and shift premium for hours between 10pm- 1am

Hours of work: shifts across 2:00 p.m. - 1:00 a.m. across Mon-Sun, subject to change

Are you passionate about technology and helping people solve problems? We're launching an exciting new team at our Cork office, and looking for Customer Support Specialists to join us.

You'll be supporting customers of one of the world's leading privacy-focused tech companies—working at the forefront of creating a safer, more private internet. In this role you'll be assisting customers via chats, email, SMS and phone, troubleshoot technical issues, explain privacy and security concepts in simple language, and make a real difference for our client’s customers every single day.

What we offer:

• Performance-based bonus
• Excellent career progression pathways and opportunities to advance your career
• Great rewards for referring your friends
• Multicultural work environment
• Modern office with relaxation and play areas.
• Onsite gym
• Free car parking
• Corporate Social Responsibility events and community projects
• Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
• Bike-to-work tax relief
• Maternity and paternity leave
• Access to GP care and occupational health advisor

This is a permanent role with real career growth potential .

The Role: What You'll Be Doing

• Troubleshoot account, billing, login, subscription and product related issues
• Handle customer inquiries across multiple channels: chat, email, SMS, and phone channels
• Explain privacy and security concepts to customers in simple, clear language
• Escalating complex cases to specialist teams as required
• Document customer interactions thoroughly and maintain high quality ticket notes
• Follow internal workflows, SOPs, and escalation processes accurately
• Meet established performance expectations including quality, responsiveness, and customer satisfaction
• Collaborate with cross-functional teams to improve processes and customer experience
• Stay updated on product changes, workflows, and support processes
• Handle sensitive customer information with professionalism and care

About YOU and YOUR skills:

• C1/C2 level of English (written and spoken)
• Experience working in a customer support/customer facing role is highly preferred
• Strong attention to detail and organisational skills: accuracy matters, especially when handling sensitive privacy related data
• High attention to detail and great organizational skills: Prior experience handling sensitive privacy related data is a distinct advantage
• Demonstrated communication and problem solving skills
• Prior experience in a call Centre environment is advantageous
• Ability to learn new tools, systems, and workflows quickly
• Interest in privacy, cybersecurity, and online safety is a bonus

Why Join Us?

At TELUS Digital, we're a global leader in digital customer experience. We partner with some of the world's most recognised technology brands to deliver outstanding customer support — and our Cork office is at the heart of that.

If you're ready to launch your career with a company that invests in its people, values your contributions, and offers real growth opportunities, we want to hear from you.

You are not fully sure your profile matches all the requirements? We value diverse backgrounds, perspectives, and experiences as they drive innovation and creativity, so don’t hesitate to apply anyway ! We wouldn’t like to miss the opportunity of meeting a great candidate.