Customer Support Coordinator (Support Centre) – Enniscorthy

Datapac; Ireland; On-site; EUR 30,000 - 42,000; Full time

Job summary

Datapac in Enniscorthy is seeking a Customer Support Coordinator to manage scheduling of engineer visits and respond to service requests. You will coordinate workloads, monitor performance against SLAs, and keep customers updated on progress.

You’ll liaise with customers and internal teams, support project coordination, and ensure availability of technical resources and partners. This is a full-time, permanent, on-site role in Enniscorthy with a focus on reliable service delivery.

Qualifications

• 2 years’ experience in a customer-focused coordination or scheduling role.
• 2 years’ experience in a fast-paced environment managing multiple priorities.
• A proactive, positive, and solutions-focused approach.
• Fluent English, both written and spoken.
• ITIL certification is desirable or willingness to achieve it within 12 months.

Responsibilities

• Scheduling and coordinating engineer visits and technical service requests.
• Prioritising and allocating work based on customer requirements, SLA commitments, and resource availability.
• Monitoring ticket queues, service performance, and delivery timelines.
• Liaising with customers and internal stakeholders to provide updates and resolve scheduling issues.
• Supporting the coordination of projects, technical resources, suppliers, and third-party partners.

Skills

Scheduling

Customer coordination

Multitasking

ITIL awareness

Job description

Customer Support Coordinator (Support Centre) – Enniscorthy

Location: Enniscorthy, Wexford (5 days in the office)

Type: Full-time, Permanent

What You’ll be doing:

• Scheduling and coordinating engineer visits and technical service requests.
• Prioritising and allocating work based on customer requirements, SLA commitments, and resource availability.
• Monitoring ticket queues, service performance, and delivery timelines.
• Liaising with customers and internal stakeholders to provide updates and resolve scheduling issues.
• Supporting the coordination of projects, technical resources, suppliers, and third-party partners.

What We’re looking for:

• 2 years’ experience in a customer-focused coordination or scheduling role.
• 2 years’ experience working in a fast-paced environment managing multiple priorities.
• A proactive, positive, and solutions-focused approach.
• Fluent English, both written and spoken.
• ITIL Certification is desirable or willingness to achieve it within 12 months.

Why Join Us:

• Career development and progression opportunities.
• Exposure to leading technologies and industry best practices.
• Supportive team environment with a focus on employee wellbeing.
• Competitive salary and benefits package.

We’re looking to move quickly with this opportunity, so early applications are encouraged.

We are committed to ensuring our recruitment selection process is accessible to all.

If you require any reasonable accommodations at any stage of the selection process – including application, assessment, or interview – please let us know and we will work with you to support your needs. By applying, you are giving Datapac consent to contact you about this role.

Datapac is an equal opportunities employer. Please let us know of any reasonable accommodations you may require during our selection process. All information is treated in strict confidence