Customer Success Specialist

Morgan McKinley; Ireland; À distance; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Morgan McKinley is seeking a Customer Success Manager for a primarily remote role based in Ireland. You will be responsible for day-to-day customer support, maintaining records, and assisting with renewals and compliance while collaborating across administration, data management and finance-related tasks.

The role requires excellent communication, strong Microsoft Office skills, and a proactive, independent working style.

Qualifications

• Experience in customer service, administration or customer success.
• Excellent communication and interpersonal skills.
• Strong Microsoft Office skills (Excel, Word, PowerPoint).
• Good data management, reporting and analytical abilities.
• Highly organised with strong attention to detail.
• Proactive, reliable team player who can work independently.
• Full Irish driving licence and own transport.
• Home office setup with a quiet and secure workspace.
• Location: Remote (Ireland-based).
• Hours: Monday to Friday, 38.5 hours per week.
• Travel: Occasional travel for events and team meetings.

Responsabilités

• Provide day-to-day customer support, managing queries, requests and reporting.
• Maintain customer records, documentation and databases, ensuring accuracy.
• Assist customers with annual renewals and compliance requirements.
• Prepare reports, promotional materials and customer communications.
• Support campaigns, events and website updates.
• Assist with monthly finance administration, including bookkeeping and reporting.
• Attend occasional exhibitions, events and team meetings.

Connaissances

Customer service

Administration

Customer success

Communication

Excel

Word

PowerPoint

Data management

Reporting

Analytical skills

Organised

Team player

Independent worker

Driving licence

Home office setup

Microsoft Office

Outils

Microsoft Office

Description du poste

An exciting opportunity has arisen for a Customer Success Manager to join a growing organisation within the online services sector.

This is a primarily remote role, suited to someone who is highly organised, customer-focused and enjoys a varied position combining customer support, administration, data management and finance-related activities.

Key Responsibilities

• Provide day-to-day customer support, managing queries, requests and reporting.
• Maintain customer records, documentation and databases, ensuring accuracy.
• Assist customers with annual renewals and compliance requirements.
• Prepare reports, promotional materials and customer communications.
• Support campaigns, events and website updates.
• Assist with monthly finance administration, including bookkeeping and reporting.
• Attend occasional exhibitions, events and team meetings.

Requirements

• Previous experience in customer service, administration or customer success.
• Excellent communication and interpersonal skills.
• Strong Microsoft Office skills, particularly Excel, Word and PowerPoint.
• Good data management, reporting and analytical skills.
• Highly organised with excellent attention to detail.
• A proactive, reliable team player who can work independently.
• Full Irish driving licence and own transport.
• A suitable home office setup with a quiet and secure workspace.
• Location: Remote (Ireland-based)
• Hours: Monday to Friday, 38.5 hours per week
• Travel: Occasional travel for events and team meetings