Customer Success Manager

Incognito Software Systems Inc; Cork; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Generous paid time off policy

Home office monthly stipend

Fitness reimbursement

Quarterly bonuses

401K matching

Job summary

A leading marketing technology firm in Cork is looking for a Customer Success Manager responsible for ensuring client satisfaction and product adoption. The ideal candidate will have a fluency in German and at least 2 years of relevant experience in marketing automation or account management. This role involves engaging with accounts proactively, wrapping strategy around client goals, and providing support to ensure ongoing success with the product. The company offers a remote-first environment, competitive benefits, and opportunities for career growth.

Qualifications

• At least 2 years of marketing automation or account management experience.
• Understanding of marketing and sales processes.
• Experience presenting in online meetings.

Responsibilities

• Guide new customers and partners through ClickDimensions setup.
• Monitor partner and customer accounts for success.
• Prepare and conduct regular business reviews.

Skills

Fluency in German language

Marketing automation experience

Client-facing experience

Data analysis skills

Strong communication skills

Education

Bachelor’s Degree in a relevant field

Tools

Microsoft Dynamics CRM

Power Platform

Microsoft 365

Job description

Customer Success Manager page is loaded## Customer Success Managerlocations: Ireland - Cork, South Malltime type: Full timeposted on: Posted Yesterdayjob requisition id: R59693**Job Summary:**WHO WE ARE WHAT WE ARE LOOKING FOR It’s an exciting time for the Customer Success organization as we enter a new chapter of our company’s evolution. The opportunity for career growth, genuine personal impact and being a master of your own professional destiny awaits the right candidate. If you’re hungry for a role and organization that allows you to bring your whole self to work, rewards initiative and has a bias for action – we may be for you. The Customer Success Manager will be responsible for the retention, adoption, expansion and ongoing usage of ClickDimensions products throughout the customer and channel partner lifecycle and into renewal. Additionally, this role is responsible for the proactive monitoring of assigned accounts, success of the relationship, and charged with reducing churn for the business. The CSM will seek to understand and align client and partner goals with the ClickDimensions solution creating advocates and helping drive business outcomes through the value of our product offering. ClickDimensions CSMs are our clients’ strategic advisors, who think about alternative outcomes to help solve problems and advise on solutions to deliver value.**Job Description:****YOUR DAY TO DAY*** Serve as the marketing automation and best practices consultant for new customers and ClickDimensions Partners by guiding them through ClickDimensions Experience with the goal of understanding their Business Objectives and helping them successfully align ClickDimensions with their goals* Partner with an Onboarding Specialist to ensure a smooth handoff of the client through the initial setup of ClickDimensions* Communication and delivery of ClickDimensions’ value proposition to drive relationships and create advocates within partner organizations* Proactively monitor partner & customer accounts based on their defined success plans and provide guidance/advice based on marketing best-practices as needed* Prepare and conduct regular success checkpoints and business reviews with key client and partner contacts to ensure adoption of and success with ClickDimensions, provide recommendations for improvement, as well as continued re-alignment of goals* Actively manage a book of customers efficiently, remaining organized and prioritizing customer escalations appropriately* Responsible for identifying at-risk accounts and implementing effective response actions to ensure customer success, satisfaction retention with ClickDimensions* Communicate with account management throughout the customer lifecycle to identify areas of cross-“tell” and upsell and with the objective of minimizing customer churn* Serve as a strategic advisor to ClickDimensions clients**WHAT YOU BRING TO CLICKDIMENSIONS*** Fluency in German language* 2+ years marketing automation/Microsoft channel experience AND/OR* 2+ years account management or other client-facing experience* Clear understanding of marketing, sales processes and best practices (or equivalent)* Ability to lead, own, and manage processes as well as customer and partner relationships* Comfortable presenting and running online meetings to all levels of an organization* Strong aptitude for self-directed work* Able to analyze, interpret, and leverage data in business recommendations* Excellent written and verbal communication skills* Ability to build trusted relationships* Bachelor’s Degree in a relevant field of study strongly preferred.* Microsoft reseller and partner channel, Dynamics 365 for Sales, Power Platform, and Microsoft365 experience a plus* Client-side marketing experience a plus**WHY YOU WANT TO WORK HERE*** Remote first environment* Generous paid time off policy* Celebrate your birthday with an additional day off!* Home office monthly stipend* Fitness reimbursement* Quarterly bonuses* Competitive insurance and 401K matching**Worker Type:**Regular**Number of Openings Available:**0Click is the only complete marketing technology solution that is natively integrated with Microsoft Dynamics CRM. Our top-rated marketing automation platform and communication tools create a unified and seamless user experience, ensuring your Sales, Marketing and IT teams are fully aligned and able to work together easily and productively.Providing email, marketing automation, journey builders, web intelligence, lead scoring, web forms, landing pages, SMS messaging, event management, surveys, social media tools and much more, Click offers a comprehensive solution that meets the needs of businesses and organizations of all sizes. Click – Built to Grow your Business.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_*Click is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.*