Customer Success Executive

bright; Duleek; On-site; EUR 36,000 - 54,000; Full time

Job summary

Bright Software Group in Ireland is seeking a Customer Success specialist for the TimeKeeper platform. You will become the resident expert on system functionality and help customers use the product effectively.

You will support existing customers and play a key role in onboarding new clients, contributing to strategy and growth as part of the TimeKeeper Customer Success team. You will collaborate with product, sales and support teams to gather feedback and drive adoption.

Responsibilities

• Support existing customers on the TimeKeeper platform.
• Onboard new customers onto the TimeKeeper platform.

Job description

About Bright Software Group

At Bright, we are powering the digital practice of tomorrow – today.

We deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. From tax and compliance to payroll and practice management, our software is built for the people who keep businesses running.

We believe understanding is the difference between working and winning.

Overview

As part of the TimeKeeper Customer Success team, you will be part of a team that supports existing customers on the TimeKeeper platform as well as helping to onboard new customers onto the platform.

Your role will require you to become fully immersed in all things TimeKeeper and Bright, and you will be the resident expert on system functionality in order to be able to assist our customers efficiently and effectively.

You will have plenty of input into the company direction and will be a key stakeholder in strategy and growth.