Customer Success Coach - (Director/VP+) - UK/IE/Europe Remote

Mento; Dublin; Remote; EUR 55,000 - 96,000; Part time

Benefits offered by this job

Remote work

Bonus incentives

Job summary

Mento is seeking senior leaders in customer success/expe rience to coach and develop others in a fully remote role based in Europe. The role emphasizes coaching skills, learning, and community impact, with participation in Mento’s ICF-certified training program before working with members.

As a coach, you’ll deliver 1:1 sessions, engage in ongoing training, and collaborate with the coaching community to elevate practices and outcomes for members over a 24+ month horizon.

Qualifications

• Senior leader with many years in customer success/experience within tech.
• Coaching experience is a plus; certification can help but is not required.
• Strong communication, empathy and ability to develop and coach others.

Responsibilities

• Provide 1:1 coaching to Mento members through virtual sessions.
• Participate in ongoing training to improve coaching abilities.
• Communicate with members via Mento email or app between sessions.
• Contribute to the coaching community by sharing tools and insights.

Skills

Leadership at scale

Customer success leadership

Coaching experience

ICF training participation

Job description

About The Role

We are looking for senior leaders in customer success/experience roles who have experience within technology companies or tech-adjacent environments, and who value learning, growth, and community and who are passionate about developing and coaching people in their field.

About The Role

We are looking for senior leaders in customer success/experience roles who have experience within technology companies or tech-adjacent environments, and who value learning, growth, and community and who are passionate about developing and coaching people in their field.

As a Mento coach, you will form 1:1 partnerships with our members to help them identify & track clear goals, become a better leader, communicate more effectively, problem-solve issues at work, and help them feel happy, fulfilled, and engaged at work and beyond.

All Mento coaches, regardless of coaching experience, are required to participate in our ICF-certified coach training program to learn Mento’s coaching methodology prior to working with our members. Our coach training is an immersive, transformational training designed to help you grow as a coach, master the Mento Coaching Methodology, and gain access to proprietary tools that set our coaches apart. This program is ICF-certified, and participants who successfully graduate will earn Continuing Coach Education Units. If you’re ready to elevate your coaching skills, deepen your impact, and become part of a groundbreaking coaching team, we encourage you to apply and take the next step in your journey!

Your routine responsibilities will include:

• Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools
• Participating in ongoing training sessions to improve coaching abilities and skills
• Communicating with members via your Mento email or via chat in the Mento App in between sessions
• Being an integral member of the Mento coaching community by sharing coaching tools and insights — helping enhance our coaching practices and fulfill our mission of empowering people to thrive in jobs that they love
• Acting with kindness, respect, and empathy as an ambassador of the Mento community
  
  

Who are you?

You are…

• A director, vice president, or other customer success/experience leader with 20+ years experience managing customer success/experience teams either at or adjacent to the technology industry.
• You are a leader with relevant experience coaching individuals (coaching certification is a plus but not required).
• Someone who wants to turn their people leadership skills into meaningful coaching skills.
• Passionate about helping people advance in the workplace to build fulfilling careers and lives.
• A person who is self aware, who has a high emotional IQ, and who cares about creating a safe space for others to risk being vulnerable.
• Excited about growing your coaching skills, and you bring a growth-mindset to the experience, regardless of how long you have been a coach.
• Comfortable working in a constantly-changing startup environment.
• Able to dedicate a minimum of 12+ hours per month to coaching at Mento for the next 24+ months.
  
  

At Mento, we invite new coaches to join us on a rolling basis. The time frame on which we add new coaches is based on the particular needs of our clients and their teams. While we may not need to add a CX VP Coach today, we would still be very excited for you to get in touch with us now if this opportunity resonates with you.

Other Details

• This is a contract position in which coaches are paid per hour. On top of a flat hourly rate, we offer select bonuses that incentivizes engagement with our membership and community growth on our platform
• You must have the capacity to give a minimum of three to five hours per week towards Mento regardless of other commitments and how they may change.
• You are able to work with Mento for a minimum of 24 months in order to build meaningful relationships with our members.
• This is a fully remote position. Candidates must be based in the UK, Ireland, Belgium, France, the Netherlands, or Germany.
• Because this is a part-time growth opportunity, we are looking to hire experienced senior leaders who want to expand their coaching skills.
  
  

Our Hiring Philosophy:

All new Mento coaches are required to participate and graduate from our ICF certified coach training program: Mento Coaching 101. This training is rigorous, and our goal is that all participants are able to be matched with members soon after they complete it. We want to make sure that we are both setting our coaches up for success and respecting everyone’s time. Therefore, we hire based on incoming member demand. While we are constantly looking and interviewing for the best coaches to join our team, we will only send offers to candidates for whom we have an immediate need. Candidates who receive a YES from Mento after the interview process will either be sent an offer to join the next monthly Coaching 101 training or be added to our coach shortlist to join us when the demand is there.

Inclusion Statement:

We are proud to foster a workplace free from discrimination. Research shows that candidates from unrepresented backgrounds may not apply to jobs unless they meet 100% of the job requirements. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. We encourage you to apply even if you do not meet all the requirements.