Customer Strategy Manager

Deloitte Ireland LLP; Dublin; Hybrid; EUR 64,000 - 86,000; Full time

Benefits offered by this job

Health and wellbeing supports

Pension and savings options

Training and coaching

Enhanced leave options

Job summary

Deloitte Ireland LLP in Dublin is seeking a Customer Strategy Manager to lead end-to-end customer-centric transformation for clients, shaping ambitious strategies, designing differentiated experiences, and delivering measurable business outcomes.

You'll work at the intersection of strategy and execution, mentoring talent while partnering with senior stakeholders to unlock revenue, disrupt markets, and reposition competitive advantage.

Qualifications

• Proven experience in Strategy Consulting with demonstrated expertise in Customer Strategy or Digital Transformation.
• Proven track record delivering complex B2C and B2B client projects in fast-paced environments.
• Customer and commercial acumen with ability to translate drivers into strategic recommendations.
• Strong communication with C-suite stakeholders and cross-functional teams.

Responsibilities

• Partner with senior client stakeholders to understand priorities and shape transformation programs.
• Identify opportunities for market disruption and develop differentiated value propositions.
• Lead design of business strategies and future-state customer experiences.
• Translate objectives into actionable delivery priorities bridging strategy and execution.
• Manage client relationships and Deloitte teams to ensure value and knowledge transfer.
• Mentor junior team members and contribute to growth of the Customer Strategy practice.

Skills

Strategy consulting

Customer strategy

Digital transformation

B2C & B2B

C-suite interface

Strategic thinking

Emerging tech/ AI

Collaboration

Job description

Deloitte is the world’s number one professional services firm and making an impact is more than what we do. It is why we are here. We bring challenge, curiosity and edge to every project, driving positive progress for our clients, our people, our communities and the planet. This purpose inspires us to work to the highest standards and to tackle the challenges that matter. Number one never stops challenging. Joining us means becoming part of a Technology and Transformation team that brings challenge, curiosity and edge to every engagement. Working with leading technologies and exceptional people, you will deliver meaningful change for high profile local and international clients. You will help shape the future of digital transformation within a people first culture that is collaborative, innovative and welcoming. At Deloitte, the world’s number one professional services firm, you will tackle complex challenges in an environment where number one never stops challenging.

We offer a competitive starting salary of €75,000.00 for this role, with salary adjustments reflecting your experience level and expertise.

Why you'll enjoy this new opportunity Deloitte Digital is where technology, creativity, and innovation converge to build transformational digital solutions.

We're seeking a Customer Strategy Manager to lead end-to-end customer-centric transformation for our clients-shaping ambitious strategies, designing differentiated experiences, and delivering measurable business outcomes. You'll work at the critical intersection of strategy and execution, mentoring emerging talent while partnering with senior stakeholders to unlock new revenue streams, disrupt markets, and reposition competitive advantage. This is an opportunity to drive real impact, grow a practice, and work alongside world-class creative, technical, and delivery experts.

Key skills and prior experience that align well with this position

• Proven experience in Strategy Consulting with demonstrated expertise in Customer Strategy, Digital Transformation, or both
• proven track record delivering complex B2C and B2B client projects in fast-paced, ambiguous environments
• Customer and commercial acumen — experience designing customer propositions, business strategies, and digital transformation roadmaps that have delivered measurable impact
• ability to interface with C-suite stakeholders and translate business drivers into strategic recommendations
• Strategic thinking and problem-solving — external perspective, ability to challenge conventional thinking, and solve complex business problems
• strong understanding of how emerging technologies (including AI) apply to customer strategy and digital transformation
• Collaboration and communication — excellent oral and written communication skills; ability to articulate complex ideas clearly to diverse audiences
• strong team player who builds effective relationships across varying stakeholder groups in hybrid and challenging environments

What type of work will I be doing?

• Partner with senior client stakeholders to understand strategic priorities, shape transformation ambition, and deliver programmes that drive measurable business outcomes
• Explore opportunities for market disruption - identifying new revenue streams, business model innovation, and competitive repositioning, and develop differentiated value propositions
• Lead the design of business strategies and future-state customer experiences, combining customer insights, business acumen, and commercial understanding to align with clients' strategic outcomes
• Translate client business objectives into actionable delivery priorities, serving as the critical bridge between strategy and execution to ensure feasibility and impact
• Manage client relationships and cross-functional Deloitte teams to ensure seamless delivery, long-term partnership value, and knowledge transfer
• Mentor and develop junior team members, leading project teams and contributing to the growth of our Customer Strategy practice
• Contribute to internal thought leadership, go-to-market propositions, and points of view that position Deloitte Digital as a market leader
• Balance client delivery (primary focus) with internal firm initiatives including innovation, business development, and team growth

Who is the Hiring Manager?

The hiring manager is a seasoned leader within Deloitte Digital's Customer Strategy practice, recognised for their collaborative and strategic approach to building high-performing teams. They prioritise open communication, professional development, and creating an environment where innovation thrives alongside client excellence. Their leadership style combines high expectations with genuine investment in team growth, fostering a culture of continuous learning and accountability while maintaining unwavering commitment to delivering transformational outcomes for clients.

Where is this role based?

This role is based in Dublin and operates on a hybrid working model, combining office collaboration with client-site engagement. Learn more about flexible working at Deloitte on our Deloitte Works webpage.

Deloitte is an equal opportunities employer and will ensure that any reasonable accommodations are implemented throughout the recruitment and selection process.

What we offer

Your reward at Deloitte is competitive, purpose driven and designed to support your growth. It is more than salary.

• health and wellbeing supports
• pension and savings options
• training and coaching
• enhanced leave options

Deloitte is the number one professional services firm in the world, and the leading global provider of audit and assurance, consulting, financial advisory, risk advisory, sustainability, tax, and related services.

We have offices across Ireland in Dublin, Belfast, Cork, Limerick and Galway.

Deloitte is proud of the enhanced flexibility that we offer our people through our hybrid working strategy, Deloitte Works. It means we trust our people with the flexibility and control to make the right choices in where, when, and how they work.

Deloitte is looking for people that have a leadership mindset, are curious, enjoy solving challenges and are eager to grow their careers.