Customer Services Advisor

Halfords Group PLC; Galway; On-site; EUR 16,000 - 23,000; Part time

Benefits offered by this job

Store discount 25% off most products

Employee discount up to 50% on garage:

Sharesave option

Cycle to Work

Life Assurance

Uniform

Wagestream

Pension contribution

Training and development

Job summary

Halfords Group PLC in Galway is seeking a part-time Retail Colleague to assist customers with car parts and bike services. You will fit parts, build cycles and service bikes, delivering high standards of service in-store and in the car park.

Ideal candidates have retail experience and can work on weekends. Training is provided to develop practical skills and customer-focused sales approaches.

Qualifications

• Experience delivering great customer service in a retail environment.
• Proactive approach to helping customers and understanding their needs.
• Availability to work on a rota basis, including weekends.

Responsibilities

• Assist customers with car parts and cycle services in-store and in the car park.
• Carry out car parts fitting, cycle building and cycle servicing as required.
• Develop practical problem-solving skills and work quickly and accurately.
• Deliver market-leading standards of service to every customer.

Skills

Customer service

Retail sales

Weekend availability

Job description

Job no: 568108
Work type: Part time, 20 hours per week
Site: Galway, Galway Retail Park
Categories: Retail Colleagues
Location: Galway
Salary: €14.50 per hour
Business Area: Retail

€14.50 per hour

Love all things motoring and cycling? Great with customers?

Based in our Galway store, Republic of Ireland your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all

You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.

We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

To be successful in this role you will need:

• Experience of delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Availability to work on a rota basis, including weekends

Ideally, you’ll also have the following:

• Some knowledge and skills in car parts fitting and cycle repair
• Some experience of working towards and achieving sales targets

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a rangeof bikes which have been significantly reduced
• Life Assurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future

We’re in an exciting chapter as a leading retailer of motoring and cycling products and services. Join us in our mission to keep the nation moving safely and be part of our success story.

At Halfords we are committed to creating an inclusive workplace for our colleagues.

We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.