Customer Service Specialist

Kinisla; Listowel; Hybrid; EUR 28,000 - 42,000; Full time

Job summary

Kinisla is seeking a Customer Care Specialist to join our Listowel team, driving service quality and continuous improvement across the customer journey. You will manage customer accounts, coordinate with internal teams, and process orders to ensure a smooth experience for our customers.

This full-time, hybrid role offers opportunities to grow professionally within a dairy-centric business and to contribute to efficiency improvements across the supply chain and commercial teams.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a dynamic and evolving environment.
• Strong organisational, analytical and administrative abilities.

Responsibilities

• Deliver professional, timely communication to customers.
• Manage account administration and coordinate information flow between departments.
• Process customer orders and requests per company procedures.
• Identify opportunities to improve efficiency and escalate issues when required.
• Build and maintain strong relationships with customers.
• Keep knowledge of products, customers, processes, and suppliers up to date.
• Collaborate with supply chain and commercial teams to enhance customer service.
• Adapt proactively to evolving business needs.

Skills

Communication skills

Interpersonal skills

Team player

Education

Third-level qualification

Job description

Customer Care Specialist - Listowel

About the Role

Here at Kinisla, we're currently recruiting for a Customer Care Specialist to join our team at the Listowel. In this role, you will be key to improving customer service quality and efficiency while driving continuous improvement initiatives.
We are looking for an individual who is passionate about delivering outstanding service and building strong relationships with customers. In this key role, you will manage customer accounts, coordinate with internal departments, and ensure a smooth and efficient experience for our customers. You will also provide commercial support and contribute to continuous improvement in a dynamic environment.

If you are looking for a varied and rewarding opportunity where you can make a real impact, we would love to hear from you. This is your chance to grow, learn, and be part of our continued success.
This is a full-time, permanent, hybrid position.

What will I be doing?

• Deliver professional, timely, and effective communication to customers.
• Manage all aspects of account administration, including handling customer queries and coordinating information flow between departments.
• Process customer orders and requests in line with company procedures, while identifying opportunities to improve efficiency and effectiveness.
• Resolve service issues by clarifying concerns, identifying root causes, proposing solutions, and escalating when required.
• Build and maintain strong relationships with customers through effective account management.
• Keep your knowledge of products, customers, processes, and suppliers up to date.
• Collaborate closely with supply chain, commercial teams, working with your Supervisor or Manager to enhance customer service.
• Adapt proactively to evolving business needs.

What do I need to be successful?

• Third-level qualification required.

• Additional language skills (French, German, or Spanish) are an advantage but not essential.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a dynamic and evolving environment.
• High attention to detail with strong organisational, analytical, problem-solving, and administrative abilities.
• A team player with a keen desire for continuous learning and professional growth.

About Kinisla

Kinisla is a vertically integrated farm-to-fork business with a very substantial consumer foods presence and a leading nutritional and dairy ingredients division, delivering high-quality dairy solutions with a focus on sustainability and innovation. From partnering with local family farms to producing world-class dairy products, we ensure every step of our value chain reflects our commitment to excellence.

With over 50 years’ experience in milk processing, dairy and nutritional technology advancement, and product innovation, we are a key stakeholder in the global food industry and creators of a strong portfolio of market leading dairy brands including Cheestrings, Charleville and Coleraine Cheese, Dairygold, Golden Cow and our new SMUG range. Our from food, for food culture and deep-rooted connection to our 2,800 milk suppliers differentiates our business and offers captivating opportunities for our customers and consumers.

Our dairy comes from some of the world’s richest grazing land and is produced by a network of Irish family farms that have one of the lowest carbon footprints in the world. Through a combination of expertise, innovation, and sustainability, Kinisla is proud to shape the future of dairy while meeting the diverse needs of our farmers, customers, and communities.

Headquartered in Tralee, Co. Kerry, we operate multiple manufacturing facilities in the southwest of Ireland, including Listowel, Charleville, Newmarket, and Farranfore. Additionally, we manage 28 Farm & Home stores throughout the region, ensuring comprehensive coverage and service. In Northern Ireland and the United Kingdom, our presence extends to key locations in Portadown, Coleraine, and Ossett.

Globally, Kinisla employs over 1,700 dedicated professionals across Ireland, Northern Ireland, the UK, USA, Netherlands, Spain, Germany, and China. In 2024, we achieved a turnover of approximately €1.3 billion, reflecting our commitment to excellence and growth.

At Kinisla, we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally.

Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kinisla and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.