Customer Service Specialist

Jobtailor; Listowel; On-site; EUR 32,000 - 46,000; Full time

Job summary

Jobtailor in Ireland is seeking a proactive Customer Service/Account Manager to handle customer accounts, process orders, and coordinate with supply chain and commercial teams. You will maintain product knowledge, resolve issues, and continuously seek efficiency improvements.

The role emphasizes strong communication, attention to detail, and collaboration in a dynamic environment to support growth and customer satisfaction.

Qualifications

• Third-level qualification required.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a dynamic and evolving environment.
• High attention to detail.
• Strong organisational, analytical, problem-solving, and administrative abilities.
• Desire for continuous learning and professional growth.
• Additional language skills in French, German, or Spanish are advantageous but not essential.

Responsibilities

• Deliver professional, timely, and effective communication to customers.
• Manage customer account administration, queries, and information flow between departments.
• Process customer orders and requests according to company procedures.
• Identify opportunities to improve efficiency and effectiveness.
• Resolve service issues by clarifying concerns, identifying root causes, proposing solutions, and escalating when required.
• Build and maintain strong customer relationships through account management.
• Maintain current knowledge of products, customers, processes, and suppliers.
• Collaborate with supply chain and commercial teams, and work with the Supervisor or Manager to enhance customer service.
• Adapt proactively to evolving business needs.

Skills

Communication

Interpersonal skills

Attention to detail

Organisational skills

Analytical skills

Problem-solving

Administrative abilities

Learning mindset

Team collaboration

Education

Third-level qualification

Job description

• Deliver professional, timely, and effective communication to customers
• Manage customer account administration, queries, and information flow between departments
• Process customer orders and requests according to company procedures
• Identify opportunities to improve efficiency and effectiveness
• Resolve service issues by clarifying concerns, identifying root causes, proposing solutions, and escalating when required
• Build and maintain strong customer relationships through account management
• Maintain current knowledge of products, customers, processes, and suppliers
• Collaborate with supply chain and commercial teams, and work with the Supervisor or Manager to enhance customer service
• Adapt proactively to evolving business needs

Requirements

• Third-level qualification required
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a dynamic and evolving environment
• High attention to detail
• Strong organisational, analytical, problem-solving, and administrative abilities
• Desire for continuous learning and professional growth
• Additional language skills in French, German, or Spanish are advantageous but not essential

Core Competencies

Demonstrates strong communication and interpersonal skills while effectively managing customer accounts and resolving service issues. Proficient in collaborating with cross-functional teams to enhance customer service and improve operational efficiency.

Highest-signal resume keywords

• Customer Account Management
• Effective Communication
• Problem-Solving Abilities
• Organisational Skills
• Collaborative Teamwork

ATS Optimization Keywords

Hard Skills

• Order Processing
• Analytical Skills
• Administrative Abilities
• Attention to Detail
• Continuous Learning

Soft Skills

• Interpersonal Skills
• Adaptability

Certifications & Qualifications

• Third-Level Qualification

Industry Keywords

• Customer Relationship Management
• Supply Chain Collaboration
• Service Issue Resolution
• Efficiency Improvement