Customer Service Representative – Mahon Point SC

Mahon Point Shopping Centre; Cork; Hybrid; EUR 17,000 - 19,000; Part time

Job summary

Mahon Point Shopping Centre is hiring a Customer Service Representative on a part-time, temporary basis to join the Customer Service Desk team at Mahon Point in Cork.

You will greet customers, answer enquiries in person and by phone, handle feedback and assist retailers with day-to-day desk activities. Weekend availability is required.

This role suits a friendly, reliable team player who communicates clearly in English and is comfortable using basic computer systems.

Qualifications

• Friendly, approachable and customer-focused
• Fluent in English with excellent communication skills
• Reliable and organised with a positive attitude
• PC literate and comfortable using basic computer systems
• Ability to work as part of a team
• Available to work weekends as part of the role
• Previous customer service experience preferable

Responsibilities

• Providing a friendly and professional service to customers
• Answering customer enquiries in person and by telephone
• Handling customer feedback and complaints
• Selling and processing Mahon Point Gift Cards
• Providing support to our retailers
• Assisting with day-to-day Customer Service Desk activities

Skills

Customer service

English fluency

Teamwork

PC literacy

Reliability

Tools

Basic computer systems

Job description

Mahon Point Shopping are looking for a friendly and reliable Customer Service Representative to join the team at the Mahon Point Customer Service Desk on a part-time, temporary basis.

Key Duties:

• Providing a friendly and professional service to customers
• Answering customer enquiries in person and by telephone
• Handling customer feedback and complaints
• Selling and processing Mahon Point Gift Cards
• Providing support to our retailers
• Assisting with day-to-day Customer Service Desk activities

Requirements:

• Friendly, approachable and customer-focused
• Fluent in English, with excellent communication skills
• Reliable and organised with a positive attitude
• PC literate and comfortable using basic computer systems
• Ability to work as part of a team
• Available to work weekends as part of the role
• Previous customer service experience is preferable

Position: Part-time, Temporary
Location: Mahon Point Shopping Centre, Cork