Customer Service Representative - Dunboyne, Co. Meath

Kilsaran; Dunboyne; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Annual Bonus

21 days annual leave

Training & development support

Cycle-to-work scheme

Job summary

Kilsaran is seeking a Customer Service Representative to be the first point of contact for customers. You will handle inquiries, resolve complaints, and ensure top-quality service across our Irish and UK customer base.

A strong understanding of our product range and materials is essential. You will manage orders, returns, and exchanges, maintain detailed records, and collaborate with other departments to ensure timely delivery and customer satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in person.
• Handle and resolve customer complaints with professionalism and efficiency.
• Provide detailed information about our building materials, including product specifications, availability, and pricing.
• Process orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Coordinate with other departments to ensure timely delivery and fulfilment of customer orders.
• Assist in developing and implementing customer service policies and procedures.
• Follow up with customers to ensure their issues are resolved and their satisfaction is achieved.

Skills

Communication

Problem-solving

Multitasking

Tools

CRM software

Databases

Job description

Paving and Walling + KPRO - Piercetown, Dunboyne, Co. Meath, A86 W820

Our Paving & Walling and KPRO businesses are high-performance and profitable business units supporting both our Irish and UK-based customers. With best-in-class expertise and experience, underpinned by our technologically advanced facilities, we manufacture and retail a complete range of premium paving, walling, render and mortar products.

As a Customer Service Representative, you will be the first point of contact for our customers. Your role is to handle inquiries, resolve complaints, and ensure our customers receive the highest quality of service. This position requires excellent communication skills, problem-solving abilities, and a keen understanding of our product line.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in person.
• Handle and resolve customer complaints with professionalism and efficiency.
• Provide detailed information about our building materials, including product specifications, availability, and pricing.
• Process orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Coordinate with other departments to ensure timely delivery and fulfilment of customer orders.
• Assist in developing and implementing customer service policies and procedures.
• Follow up with customers to ensure their issues are resolved and their satisfaction is achieved.

Skills Required

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using customer service software and databases.
• Familiarity with building materials and the construction industry is a plus.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High level of attention to detail and accuracy.
• Customer-oriented mindset with a passion for delivering exceptional service.

Kilsaran is an organisation that believes our people are our greatest strength, and our success is down to the dedication and enthusiasm of our team. As such, we have dedicated benefits structures to reward our team. The benefits on offer for this position are as follows:

What You Get

• Competitive Salary
• Annual Bonus
• Twenty-one Days Annual Leave
• Further Training and Development Support

Additional Benefits

• Sick Pay Scheme
• Employee Assistance Programme
• Cycle-to-work Scheme
• Career Progression Opportunities

Hiring Process Upon Application

• Telephone Screening
• 1 round interview process
• Offer to the successful candidate