Customer Service Engineer

Cpl; Ireland; On-site; EUR 58,000 - 72,000; Full time

Benefits offered by this job

OEM training

International certification

Career progression

On-site work at leading site

Job summary

CPL in Ireland is seeking a Customer Service Engineer to join a world-class semiconductor manufacturing site in Leixlip, Co. Kildare. This full-time, shift role offers on-site work and international training opportunities.

Responsibilities include installation, qualification, maintenance and troubleshooting of advanced semiconductor capital equipment, with emphasis on uptime, quality and compliance. Travel to training locations may be required.

Qualifications

• Minimum Level 7 qualification in Electrical, Electronic, Automation, Robotics or related engineering field.
• Alternatively a Level 6 trade qualification with relevant semiconductor experience.
• Experience in semiconductor manufacturing or high-tech environments advantageous.
• Strong troubleshooting across electrical, electronic and mechanical systems.
• Experience with precision equipment, diagnostic tools and documentation.
• Good understanding of cleanroom protocols and high-volume manufacturing.
• Strong communication, organisational and problem-solving skills.
• Ability to work independently and within a team.

Responsibilities

• Install, commission and qualify semiconductor equipment per OEM specs and cleanroom procedures.
• Perform preventative maintenance and calibration to maximise uptime and reliability.
• Troubleshoot and diagnose faults across electrical, mechanical, automation and process domains.
• Carry out corrective maintenance and support RCA investigations for sustainable solutions.
• Support equipment upgrades, retrofits and continuous improvement projects.
• Work with process and equipment engineers to optimise performance and yield.
• Maintain detailed service documentation and technical reports per quality standards.
• Provide technical support and guidance to customers and stakeholders.
• Participate in on-call support and international training assignments.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Automation systems

Diagnostics tools

Documentation

Communication skills

Education

Bachelor’s degree in Electrical/Electronic/Automation/Robotics or related field

Level 6 trade qualification with relevant semiconductor experience

Job description

Customer Service Engineer – Semiconductor Industry

Location: Leixlip, Co. Kildare

Job Type: Full-Time Permanent. Shift role.Our client is a long-established service provider supporting the semiconductor manufacturing industry in North Kildare. Due to continued expansion on one of Europe’s largest semiconductor manufacturing facilities, we are currently working exclusively with this client to hire multiple Field Service Engineers for full-time permanent, shift positions based on-site in Leixlip, Co. Kildare.

This is an excellent opportunity to join a highly technical and fast-paced engineering environment, working alongside experienced electronic, automation, mechanical and electrical engineering professionals supporting advanced semiconductor manufacturing equipment and systems.

The successful candidates will play a key role in the installation, qualification, maintenance, troubleshooting and optimisation of highly sophisticated semiconductor capital equipment within a world-class cleanroom manufacturing facility.

These positions may also involve international travel to the USA or Taiwan for OEM training and certification programs.

A full driving licence (Irish, UK, EU or International) is required, as company transport may be provided during overseas training assignments.

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Role

• Install, commission and qualify semiconductor manufacturing equipment in accordance with OEM specifications and cleanroom procedures.
• Perform preventative maintenance, calibration and equipment servicing activities to maximise uptime and reliability.
• Troubleshoot and diagnose complex electrical, mechanical, automation and process-related faults on semiconductor capital equipment.
• Carry out corrective maintenance and support root cause analysis (RCA) investigations to implement sustainable technical solutions.
• Support equipment upgrades, retrofits and continuous improvement projects across the manufacturing facility.
• Work closely with process engineers, equipment engineers and production teams to optimise equipment performance and yield.
• Maintain detailed service documentation, maintenance records and technical reports in line with quality and compliance standards.
• Ensure strict adherence to EHS, cleanroom and contamination control procedures at all times.
• Provide technical support and operational guidance to customers and internal stakeholders where required.
• Participate in on-call support and escalation activities to support critical manufacturing operations.
• Liaise with global engineering and technical support teams to resolve complex technical issues.
• Support spare parts management and ensure availability of critical components for service activities.
• Identify opportunities to improve equipment reliability, efficiency and customer satisfaction.
• Support compliance with ISO, GMP and semiconductor manufacturing standards and procedures.

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Requirements

• Minimum Level 7 qualification in Electrical Engineering, Electronic Engineering, Automation, Robotics, Mechatronics, Mechanical Engineering or a related engineering discipline.
• Alternatively, a Level 6 trade qualification with significant relevant semiconductor, manufacturing or equipment maintenance experience will also be considered.
• Previous experience in semiconductor manufacturing, electronics, automation, medical device, pharmaceutical or high-tech manufacturing environments would be advantageous.
• Strong troubleshooting and fault-finding skills across electrical, electronic and mechanical systems.
• Experience working with precision equipment, diagnostic tools, test fixtures and technical documentation.
• Good understanding of cleanroom protocols and high-volume manufacturing environments would be beneficial.
• Strong communication, organisational and problem-solving skills.
• Ability to work independently and collaboratively within a high-performing engineering team.
• Proficiency in Microsoft Office and Windows-based software systems.

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What’s On Offer

• Full-time permanent employment contracts
• Opportunity to work on one of Europe’s most advanced semiconductor manufacturing sites
• Structured OEM training and international certification programs
• Career progression within a rapidly growing high-tech engineering sector
• Exposure to highly advanced semiconductor manufacturing technologies
• Competitive salary and benefits package
• Dynamic and collaborative engineering environment

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Please note that candidates must hold either:

• An EU passport or a valid Stamp 4 permission

This requirement is essential due to international travel requirements associated with training and certification.