Customer Service and Sales Representative

Allianz Ireland; Dublin; Hybrid; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Pension scheme

Work-from-home allowance

Wellbeing benefits

Onsite gym

Staff parking

Free lunches

Job summary

Allianz Ireland is hiring a Customer Sales and Service Representative in Dublin. You will support personal lines customers with care, provide quotes, and drive sales while maintaining high service standards.

The role offers extensive insurance training, regular coaching, and a hybrid work model. The successful candidate will join a dynamic team focused on customer excellence and regulatory compliance.

Qualifications

• A third level degree or leaving certificate OR a minimum of 2 years’ experience in sales or customer service.
• 6–12 months experience in an insurance/financial services environment.
• Completed an APA, CIP or relevant insurance qualification to meet minimum competency requirements.

Responsibilities

• Provide customers with quotes and convert new business opportunities.
• Proactively identify and convert cross-sell and multi-cover opportunities.
• Achieve sales, service and customer satisfaction targets as agreed with your manager.
• Process policy adjustments as requested by customers with accurate records.
• Demonstrate Allianz People Attributes: Customer and Market Excellence, Collaborative Leadership, Trust and Entrepreneurship.
• Look for ways to improve quality and efficiency within the team and share ideas.
• Adhere to company quality guidelines and underwriting standards.
• Comply with Financial Regulator’s Minimum Competency Code and Consumer Protection Code.

Skills

Customer service

Sales

Insurance knowledge

Communication

Team collaboration

Education

Third level degree or Leaving Certificate

APA/CIP or insurance qualification

Tools

CRM systems

Job description

We are proud to be one of the world’s most trusted insurance companies, and Ireland’s #1 Property & Casualty Insurer serving over 900,000 customers across Ireland, for over 100 years. Our success is driven by the incredible people we employ, with over 800 people in Allianz Ireland, we are committed to supporting our employees' individual needs and aspirations.

This role is officially based in Elm Park, Dublin 4, but we embrace a hybrid working model that offers you the flexibility and support you need to excel in your role.

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category in 2025 & 2026, as well as being named one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing.

The Opportunity

As a Customer Sales and Service Representative at Allianz Direct, you will support our personal lines customers with great care and diligence. You will provide fantastic customer experience, offer market-leading products and achieve key sales, retention and quality targets by providing the trusted service on which Allianz has built its reputation.

You’ll join a fun and fast-paced dynamic team with extensive insurance training, continuous development and regular coaching to build your skills and support your success.

At Allianz, we recognise and reward great performance, so if you are ambitious and motived to succeed, we would love to hear from you!

Following completion of training, you’ll work in a hybrid working model.

Key Responsibilities:

• Provide customers with quotes and convert new business opportunities
• Proactively identify and convert cross-sell and multi-cover opportunities
• Achieve sales, service and customer satisfaction targets, as agreed with your manager
• Process policy adjustments as requested by our customers, and ensure records are kept accurate and up to date
• Consistently demonstrate our People Attributes: Customer and Market Excellence, Collaborative Leadership, Trust and Entrepreneurship
• Look for ways to improve quality and efficiency within the team, sharing ideas and supporting continuous improvement
• Adhere to company quality guidelines and underwriting standards
• Comply with the Financial Regulator’s Minimum Competency Code, Consumer Protection Code and any other relevant regulations

Key Requirements / Skills & Experience

• A third level degree or leaving certificate OR a minimum of 2 years’ experience working in a sales or customer service environment
• 6 – 12 months experience in an insurance/financial services environment
• Knowledge and understanding of general insurance
• Completed an APA, CIP or a relevant insurance qualification to meet minimum competency requirements
• At Allianz Ireland, we are committed to staying at the forefront of technological advancements. While this role may not require specific expertise in Data Analytics or Artificial Intelligence (AI) technologies, having an understanding of their principles and practical uses would be advantageous.

We offer a competitive remuneration package, generous pension scheme contributions, health insurance, working from home allowance, numerous wellbeing and family benefits, an onsite gym, and a well-connected, accessible location with onsite staff parking and free lunches.

Allianz plc. is regulated by the Central Bank of Ireland.

Regulatory Notice:

Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. Please refer to the Central Bank of Ireland’s Guidance on Minimum Competency Code: Minimum Competency | Central Bank of Ireland as well as F&P Standards and the Corporate Governance Requirements. See Fitness & Probity | Central Bank of Ireland. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. Full details are available via the Central Bank website at Individual Accountability Framework | Central Bank of Ireland.