Customer Service Agent

Ryanair Group Holdings; Dublin; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Discounted travel to destinations

Defined Contribution Pension Scheme

Death in Service Benefit – Up to 2x of

20 Days Annual Leave – increasing to 2

Up to 5 additional unpaid leave days

Cycle to Work Scheme

Unrivalled career progression

Job summary

Ryanair Group Holdings in Ireland is seeking a Customer Service Agent to join our Customer Service team in Dublin. You will handle customer emails, respond efficiently, and work toward targets while resolving issues and improving processes.

The role requires fluent English, strong communication, and MS Office skills. We offer pension, travel benefits, and generous annual leave as part of a dynamic, fast-paced aviation environment.

Qualifications

• Excellent customer service experience with a “can do”, proactive attitude.
• Fluent spoken and written English is essential; another European language is desirable but not essential.
• Excellent knowledge of Microsoft Office suite (Word and Excel).
• Show a natural ability in problem solving.
• Possess a high level of interpersonal and written skills.
• Must have a flexible approach and ability to remain diplomatic and tactful under pressure.
• Detail orientated; ability to complete large volume of work quickly.
• Proactive approach to dealing with errors/complaints.
• Ability to work on your own initiative.
• Personality traits: empathy, enthusiasm, flexibility, patience and excellent communication skills.

Responsibilities

• Working to targets and deadlines in a dynamic environment
• Handling of customer contacts by email
• Efficient and appropriate handling of customer complaints
• Identify recurring or emerging issues and elevate to the appropriate channels
• Investigate and report on all escalations, highlighting areas for improvement
• Liaise with cross functional stakeholders across the business to identify cause of issue/escalation and assist with resolution
• Adhoc tasks pertaining to Customer Service
• Applications close on Monday 19th Oct

Skills

Customer service

Fluent English

Problem solving

Interpersonal skills

Tools

MS Office (Word & Excel)

Job description

Ryanair, over our 40 year history has grown to become Europe's largest airline group connecting more guests across more routes than any other European carrier. We are a fast-paced, ambitious and innovative company, offering exciting career opportunities across aviation, technology, operations and support functions. Now is a fantastic time to join as we look to grow to over 800 aircraft and 300m guests within the next 8 years.

Job Description

Ryanair are looking for a Customer Service Agent to join our Customer Service team.

Role and Responsibilities

• Working to targets and deadlines in a dynamic environment
• Handling of customer contacts by email
• Efficient and appropriate handling of customer complaints
• Identify recurring or emerging issues and elevate to the appropriate channels
• Investigate and report on all escalations, highlighting areas for improvement
• Liaise with cross functional stakeholders across the business to identify cause of issue/escalation and assist with resolution
• Adhoc tasks pertaining to Customer Service
• Applications close on Monday 19th Oct

Qualifications

• Excellent customer service experience with a “can do”, proactive attitude
• Fluent spoken and written English is essential. Another European language is desirable but not essential
• Excellent knowledge of Microsoft Office suite (specifically Word and Excel)
• Show a natural ability in problem solving
• Possess a high level of interpersonal and written skills
• Must have a flexible approach and ability to remain diplomatic and tactful while working under pressure
• Detail orientated; ability to complete large volume of work quickly
• Proactive approach to dealing with errors/complaints
• Ability to work on your own initiative
• Personality traits: empathy, enthusiasm, flexibility, patience and excellent communication skills

Additional Information

• Discounted and unlimited travel to over 250 destinations
• Defined Contribution Pension Scheme
• Death in Service Benefit – Up to 2 times of annual basic salary
• 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option for up to 5 additional unpaid leave days per year
• Cycle 2 Work Scheme
• Unrivalled career progression