Large Customer Project Manager - Regulation & Commercial

Electricity Supply Board; Dublin; Híbrido; EUR 86.000 - 101.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Diversity & inclusion

Staff well-being programs

Generous parental leave

Networking opportunities

Credit Union

Sports & social clubs

Descripción de la vacante

ESB Networks is seeking a Senior Large Customer Manager to lead strategic direction, governance and performance for large demand customers. The role drives a scalable engagement model across the organisation, balancing customer outcomes with network integrity and regulatory obligations.

The successful candidate will shape product and process improvements, support policy development, and manage senior stakeholders across government bodies and major customers. This is a hybrid role based in Dublin.

Formación

• Minimum of 10 years’ relevant experience in a commercial, customer, technical, regulatory, infrastructure or energy sector role.
• Demonstrated experience setting strategy, leading change and delivering outcomes at a senior level.
• Proven ability to lead, develop and motivate teams in a complex and changing environment.

Responsabilidades

• Lead, develop and inspire a multi-disciplinary team, building organisational capability to respond to scale, complexity and pace of change in the large customer area.
• Develop and lead the large customer strategy, ensuring alignment with ESB Networks' strategy, PR6 objectives, the Climate Action Plan and wider policy.
• Set the strategic direction and operating model for large customer engagement, including governance, resourcing, digital enablement, customer experience and performance management.

Conocimientos

Strategic thinking

Commercial judgement

Stakeholder mgmt

Change leadership

Team leadership

Communication skills

Analytical skills

Cross-functional collaboration

Regulatory understanding

Electricity networks

Project management

Descripción del empleo

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Vacancy Number: 29270

Category: Human Resources

Job Type: Full-time

Position Description

The Large Customer Manager is a leadership role with strategic accountability for ESB Networks' approach to large demand customers. The role is responsible for setting the strategic direction, operating model, governance and performance framework for the large customer connection journey.

The scale, complexity and strategic importance of large customer applications has increased significantly in recent years, driven by multi-site developments, staged MIC requirements, decarbonisation-related demand, capacityconstraintsand customers of national economic significance. This is creating increased demand for senior customer engagement, coordinated internal delivery, robust commercial and contractual support, and clear performance visibility across the connection process.

The Large Customer Manager will lead ESB Networks' response to these challenges by developing a more transparent, consistent and scalable approach to large customer engagement. The role will work across ESB Networks to improve the customer journey, shape product and process improvements, support commercial policy development, and ensure that large customer requirements are managed in a way that balances customer outcomes, network integrity, regulatory obligations and long-term strategic priorities.

As a Large Customer Project Manager, the role requires strong strategic thinking, commercial judgement, senior stakeholder management and the ability to lead change across organisational boundaries.

Key Responsibilities

• Lead, develop and inspire a multi-disciplinary team, building organisational capability to respond to the increasing scale,complexityand pace of change in the large customer area.
• Develop and lead the large customer strategy, ensuring alignment with ESB Networks' strategy, PR6 objectives, the Climate Action Plan and wider government and regulatory policy.
• Set the strategic direction and operating model for large customer engagement, includingassessmentof theproper scope of the large customer team,governance, resourcing, digital enablement, customerexperienceand performance management.
• Develop a strategic approach to customer segmentation and relationship management, informed by industry groupings, customer needs, governmentpolicyand regulatory priorities.
• Lead cross-functional improvement of the end-to-end large customer connection process, ensuring clear ownership, coordinated handovers and transparent customer communications.
• Work with relevant business units to evolve ESB Networks' large customer product and service offering, including the transition of pilot connection approaches into business-as-usual whereappropriate.
• Define andmaintainthe resource modelrequiredto deliver large customer outcomes effectively and sustainably.
• Establish service expectations, performancemeasuresand reporting arrangements tomonitorprogress, risks, customeroutcomesand forward demand trends.
• Ensure robust controls, reporting and assurance are in place to meet regulatory, safety, customer, commercial and governance obligations.
• Represent ESB Networks at senior-level engagements with external stakeholders, including government departments, the CRU, industry representative bodies, localauthoritiesand strategically significant customers.
• Build andmaintainstrong relationships with internal stakeholders across ESB Networks to ensure joined-up delivery of large customer outcomes.
• Oversee customer engagement initiatives, including communications, webinars, clinics and relevant ESB Networks website content.
• Provide clear,timelyand insightful reporting to senior management on performance, risks, trends, emergingissuesand forward outlook.
• Monitor emerging customer, technology,policyand regulatory developments and proactively shape ESB Networks' response.

Knowledge, Skills and Experience

• Minimum of 10 years’ relevant experience in a commercial, customer, technical, regulatory, infrastructure or energy sector role.
• Demonstrated experience setting strategy, leadingchangeand delivering outcomes at a senior level.
• Proven ability to lead, develop and motivate teams in a complex and changing environment.
• Strong stakeholder management skills, including experience engaging with senior internal stakeholders and external bodies such as government departments, the CRU, local authorities, industrybodiesand major customers.
• Strong understanding of the drivers of the ESB Networks regulated commercial framework
• Strong commercial acumen and the ability to influence decision-making in relation to policy, process, customeroutcomesand investment priorities.
• Strong understanding of electricity networks, connections processes, customerrequirementsand the wider energy transition.
• Excellent communication, presentation, interpersonal and analytical skills.
• Experience leading cross-functional process improvement,governanceor operating model change.
• Experience using enterprise systems and data to support performance reporting, customermanagementand digital transformation.
• Experience dealing with large customer connection applications, connection offers or modifications to connection agreements.
• Experience engaging with strategically significant customers or industry representative bodies.
• Experience contributing to regulatory submissions, commercial policydevelopmentor customer process transformation.
• Project, programme or change management experience.

Location:

Leopardstown Road, Dublin

Smart Working at ESB is designed to make 'in-person' time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting To

Regulation & Commercial Manager

Why Work with Us?

• Opportunity to lead Ireland’s transition tonet zero carbon future
• Career developmentthrough mentoring andtraining
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

€86,000 to €101,000 per annum

Closing Date

27th October 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

• Your application will be held in reserve for 6 months should you be suitable for the role.
• The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, [e-mail].

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Greater Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.