Customer Meeting Point Operations Coordinator

IKEA; Galway; On-site; EUR 32,000 - 39,000; Full time

Benefits offered by this job

15% IKEA discount & discount portal

Life Assurance of 4x pay

Enhanced pension contributions

Additional paid leave

Job summary

IKEA Galway is seeking a CMP Operations Coordinator to oversee the daily operations of our fast-paced shop-floor and ensure a seamless customer experience. You will lead shifts, coordinate activities, and set up routines for a large team in a dynamic retail setting.

You will work to uphold safety, standards and profitability while collaborating with colleagues to deliver an exceptional in-store experience for customers and co-workers.

Qualifications

• Need to coordinate daily store operations with a collaborative approach.
• Experience guiding and motivating teams in a fast-paced retail environment.
• Ability to set up and maintain routines for large teams across shifts.

Responsibilities

• Coordinate daily store operations and allocate tasks across functions.
• Ensure safety, compliance and standards to maximise profitability.
• Address customer feedback to maintain high-quality service and availability.
• Implement sales support tools to improve commerciality and operations.
• Take corrective actions based on feedback and align with IKEA strategies.

Skills

Collaborative communication

People leadership

Shift management

Operational planning

Tools

Store systems

Job description

Our exciting new IKEA Galway store is looking to welcome a Customer Meeting Point (CMP) Operations Coordinator to coordinate the daily operations of our fast-paced and dynamic retail environment, ensuring seamless operations and exceptional service for every visitor.

Step into a fast-paced role where you’ll coordinate daily operations within one of IKEA’s Smaller format stores. As a CMP Operations Coordinator, you’ll lead people and routines, manage shifts, and ensure your area is set up to deliver a smooth, inspiring experience for both customers and co-workers.

WHAT WE OFFER

• The Start Date of employment will be: mid October 2026
• Starting salary of €35,000 per annum.
• 39 Hours working 5 days per week including day shift, evenings and alternate weekends.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you

..as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310

WHAT YOU'LL NEED TO HAVE

• A Collaborative approach to communication, with the capacity to guide, motivate and engage with the team.
• Good knowledge or ability and willingness to learn all relevant systems, commercial and operational processes and the tools within the area of Selling and Customer and how these apply to the IKEA Customer Meeting Point.
• Understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security.
• You are structured and can establish routines for large teams, with the capability to manage tasks and respond to business and customer needs by providing effective solutions within the area of responsibility.
• A considered decision-maker with the ability to adjust to tasks and delegate as needed, you will thrive in a versatile environment by focusing on flexibility, speed, and simplicity. drawing on your experience to produce outcomes when confronted with the unknown and operational shifts.

WHAT YOU'LL BE DOING DAY TO DAY

• Coordinate the daily operation of the store team, allocating and executing activities and tasks across all functions.
• Apply the appropriate processes and actions daily to secure safety, compliance and operational standards to maximise profitability and deliver on commercial priorities.
• Act on customer feedback to ensure that every customer has a consistent and high-quality experience by supporting the team in exceeding expectations of availability, quality standards and service
• Identify and work closely together with the team to implement sales support tools to optimise commerciality, and secure high standards in operations through building competence in the team.
• Apply appropriate corrective actions based on customer and co-worker feedback and highlight points for improvement in daily operations, working with the IKEA global and national strategies.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many

We understand not everyone will be invited to an interview, but we promise to keep you informed either way.