Customer Field Support Representative - Cavan

Osborne Recruitment; Cavan; On-site; EUR 32,000 - 34,000; Full time

Benefits offered by this job

Company vehicle

Corporate credit card

Company mobile phone

Travel expenses

Private health insurance

Full product training

Job summary

Osborne Recruitment is seeking a Customer Field Support Representative in the Cavan region. The role involves delivering, installing and maintaining specialist respiratory equipment in hospitals, care facilities and patient homes, with a strong focus on delivering an exceptional customer experience to patients and carers.

You will train patients and healthcare professionals, troubleshoot issues, manage your diary, travel throughout the region, and participate in a 24-hour on-call rota.

Qualifications

• Experience in field-based, service delivery or customer service roles.
• Strong knowledge of Cavan and surrounding areas is a plus.
• Full driving licence and willingness to travel throughout the region.
• Customer-focused and empathetic approach to care.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver, supply and install respiratory equipment in hospitals, care facilities and patient homes.
• Provide demonstrations and user training to patients, carers and healthcare professionals.
• Provide ongoing support and issue resolution for patients, carers and medical staff.
• Troubleshoot user-related issues and provide first-line resolution of tech problems (alarms, errors).
• Respond to urgent requests relating to equipment failure and consumables queries.
• Conduct routine service visits to optimise equipment performance and patient satisfaction.
• Maintain accurate patient and customer records in line with GDPR and governance standards.
• Liaise with hospitals, healthcare professionals, patients, carers and internal teams.
• Manage your daily schedule and participate in a 24-hour on-call rota.

Skills

Customer Field Support

Job description

Job Description

Customer Field Support Representative

Cavan Region Starting salary: €32,000 €34,000 per annum The Package Company vehicle (small van) Corporate credit card Company mobile phone Travel expenses Private health insurance Full product training provided.

The Role

This is a field-based position working closely with clinicians, medical professionals, patients, carers and internal support teams to coordinate the installation, use and ongoing maintenance of specialist respiratory equipment. The role is centred on delivering an exceptional customer experience to individuals who rely on our equipment to manage long-term medical conditions. A client-focused approach to service delivery, new patient setup and product training is fundamental to this position. You will be joining an organisation with a strong reputation for treating clients with respect, dignity and empathy. Many of the individuals you will support are vulnerable and depend on our teams to provide reliable, high-quality service so they can benefit fully from the respiratory therapies prescribed by their clinicians.

Key Responsibilities

• Deliver, supply and install respiratory equipment in hospital wards, care facilities and patient homes.


• Provide demonstrations and user training to patients, carers and healthcare professionals.


• Provide ongoing support and issue resolution for patients, carers and medical staff.


• Troubleshoot user-related issues and provide first-line resolution of technical problems, including alarms and error messages.


• Respond to urgent requests relating to equipment failure, mask-fitting issues and consumable queries.


• Conduct routine service visits to optimise equipment performance and ensure patient satisfaction.


• Maintain accurate patient and customer records in line with GDPR requirements and internal governance standards.


• Liaise effectively with hospitals, healthcare professionals, patients, carers and internal teams.


• Manage your own daily schedule efficiently while meeting agreed service-level commitments.


• Participate in a 24-hour on-call rota.


• During on-call periods, you will act as the primary contact for out-of-hours support and may be required to travel to patient locations to resolve urgent equipment-related issues.

The Candidate

The Candidate Customer Field Support Representatives are the public face of the organisation, and this role requires a unique blend of practical skills, communication ability and personal qualities. We are looking for someone who has: Previous experience in a field-based, service delivery, customer service or sales role. Strong geographical knowledge of Cavan and surrounding areas; knowledge of the wider Irish road network is an advantage. A customer-focused mindset with a proven commitment to maintaining high standards of service. The ability to empathise with patients and clients and maintain a professional, compassionate approach in sensitive or emotional situations. Confidence communicating with a diverse range of people and the ability to adapt your communication style to ensure information is clearly understood. A strong work ethic and willingness to go above and beyond to support patients and clients. Excellent time-management and organisational skills, with the ability to work independently and manage your own diary. An interest in technology and the ability to explain technical information in a clear, simple and user-friendly way. A full, clean driving licence and the ability to travel extensively throughout the assigned region. Healthcare Experience Is Not Essential Previous medical or clinical experience is not essential. Applications are welcomed from candidates with backgrounds in healthcare, nursing, patient liaison, customer service, field service, technical support, sales or other customer-facing roles. What matters most is the right attitude, professionalism, empathy and commitment to delivering excellent customer service. Full product and role-specific training will be provided.

Location & Working Hours

Location: Cavan region, with travel throughout Cavan and surrounding counties as required. This is a full-time, field-based position with core working hours of: Monday Friday, 9:00am 5:30pm Working hours may vary depending on travel requirements, patient appointments and urgent call-outs. The successful candidate will also participate in a rotating on-call schedule, including evenings and weekends during agreed periods.

Why Join Us?

This is more than a field service position. You will play a direct role in supporting patients who rely on specialist respiratory equipment every day. If you are a compassionate, practical and dependable person who enjoys working with people, solving problems and working independently, this could be an excellent opportunity to develop a rewarding career within a specialist healthcare environment.

Skills

• Customer Field Support

Benefits

• Work From Home TPBN1_IJ

Osborne are proud to be an Equal Opportunity Employer.

If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.

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