Customer Experience Lead & Sales Coach

Rituals Cosmetics Enterprise B.V.; Leinster; On-site; EUR 25,000 - 29,000; Full time

Job summary

Rituals Cosmetics Enterprise B.V. in Ireland is seeking a customer-focused role to deliver outstanding service and share product stories with every client.

You will drive sales while setting a positive example for your team, handle complex questions confidently, and ensure smooth boutique operations. The role requires adhering to safety standards, representing the Rituals look, and keeping product knowledge up to date through ongoing training and workshops.

Responsibilities

• Deliver amazing customer service – you know every product inside out and share their stories in ways that connect with every customer you meet.
• Win at sales and bring others with you – do great at your own targets while setting the example for your team members.
• Be the problem-solver customers and colleagues trust – handle complex questions and situations with confidence, while keeping the boutique running smoothly.
• Represent Rituals – follow safety standards, rock the Rituals look, and keep your product knowledge up to date through training and workshops.

Job description

Rituals Cosmetics Enterprise B.V. in Ireland is seeking a customer-focused role to deliver outstanding service and share product stories with every client.

You will drive sales while setting a positive example for your team, handle complex questions confidently, and ensure smooth boutique operations. The role requires adhering to safety standards, representing the Rituals look, and keeping product knowledge up to date through ongoing training and workshops.