Customer Experience Advisor

PrepayPower; Dublin; On-site; EUR 29,000 - 34,000; Full time

Benefits offered by this job

Private Pension

Health Insurance

Employee Assistance Program

Online GP Service

Career progression

Team environment

Training & development

Annual leave increase

Staff Tariff

Modern offices

CSR & Wellness

Refer-a-Friend

TaxSaver Travel & Bike-to-Work

Job summary

PrepayPower is seeking a Customer Experience professional for our Sandyford, Dublin 18 office. You will handle 50-70 calls daily, resolve issues, and build customer trust through clear communication and accurate information.

The role emphasizes meeting SLA targets, maintaining records, and utilizing CRM tools. Candidates should have customer support experience, strong communication, and a focus on first-contact resolution.

Qualifications

• Customer Support/Service experience preferred.
• Customer orientation and ability to adapt/respond to different types of situations.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritise, and manage time effectively.
• A desire to provide Best in Class customer experience.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices is desirable.
• Excel experience preferred.
• Experience in the energy industry is an advantage.

Responsibilities

• Manage 50-70 incoming telephone calls per day.
• Identify and assess customers’ needs to resolve their issues.
• Build relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools.
• Meet personal/customer experience team SLA targets.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Experience resolving Customer requests on the first contact.

Skills

Customer support

Customer orientation

Communication skills

Multitasking

Time management

Phone handling

CRM familiarity

Excel experience

Energy industry knowledge

Tools

CRM systems

Job description

Department: Customer Experience

Employment Type: Fulltime

Location: Onsite - Sandyford, Dublin 18

Compensation : €29,000 Base plus up to €5,000 bonus structure.

Key Responsibilities:

• Manage 50-70 incoming telephone calls per day.
• Identify and assess customers’ needs to resolve their issues.
• Build relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools.
• Meet personal/customer experience team SLA targets.
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Experience resolving Customer requests on the first contact.

Skills, Knowledge and Expertise:

• Customer Support/Service experience preferred.
• Customer orientation and ability to adapt/respond to different types of situations.
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively.
• A desire to provide Best in Class customer experience.
• Ability to provide strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices is desirable
• Excel experience preferred.
• Experience in the energy industry is an advantage.

About This Role:

• €29,000 basic salary with a €5,000 bonus structure.
• The first month’s bonus is guaranteed.
• Based full-time in our Sandyford Office - Dublin 18

Benefits

• Competitive salary and bonus structure
• Private Pension Contribution Scheme with Zurich Life
• Discounted Health Insurance - Group Scheme with Laya Healthcare
• Employee Assistance Program provided by TELUS Health
• Free Online GP Services via Webdoctor.ie
• Excellent career progression opportunities in a growing company with strong market presence
• Fast-paced, friendly team environment
• Continuous training and development
• Annual leave that increases with service
• Exclusive PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford
• Active CSR, Wellness, and Social initiatives plus great social events
• Refer-a-Friend Scheme
• TaxSaver Travel Tickets & Bike-to-Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland’s highest-rated energy supplier onTrustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for seven consecutive years byGreat Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energyand firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Join us and become part of a dynamic, ambitious team that’s putting control in the hands of our customers.

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