Billing Specialist

PrepayPower; Dublin; Hybrid; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary and bonus structure

Private Pension Contribution Scheme

Discounted Health Insurance - Group

Employee Assistance Program

Online GP Services

Career progression opportunities

Team environment and training

Annual leave up with service

Staff tariff

Modern Sandyford offices

CSR, wellness, and social initiatives

Refer-a-Friend Scheme

Travel and Bike-to-Work schemes

Job summary

PrepayPower seeks a Billing Specialist to join the Revenue Assurance team in Sandyford, Dublin 18, hybrid role. You will ensure accurate, timely billing for customers, prepare invoices, set tariffs, and drive process improvements with strong Excel skills.

The ideal candidate is target-driven with experience in MS Excel, CRM systems and a background in utilities billing. Collaboration across departments and a proactive approach are essential for success.

Qualifications

• Bachelor’s degree (Level 8) or 1 year of experience in a similar role.
• Ability to work to strict targets and achieve objectives.
• Strong communication and collaboration across teams.
• Proficient in MS Office with advanced Excel (Pivot Tables, VLOOKUP).
• Analytical, problem-solving and troubleshooting skills.
• Self-directed and well-organised in a fast-paced environment.
• Experience with a CRM system is beneficial.
• Experience in utilities billing is preferred.

Responsibilities

• Ensure all billing activities are completed accurately and on time.
• Prepare and calculate customer invoices.
• Set up and manage tariffs on charging systems.
• Manage billing communications process and respond to queries.
• Investigate and resolve billing issues with cross-functional teams.
• Create reports to track process performance and automation opportunities.
• Provide regular billing activity updates to senior staff.
• Develop expertise in gas, electricity, broadband and oil products.
• Carry out ad-hoc tasks as needed.

Skills

Target-driven

Communication skills

Advanced Excel

MS Office

Analytical

CRM experience

Utilities experience

Education

Bachelor’s degree (Level 8)

Tools

Excel

CRM system

Job description

Department: Billing

Employment Type: Full Time

Location: Hybrid - Sandyford, Dublin 18

Salary: 36k OTE

As a member of the Revenue Assurance team, the primary responsibility of the Billing Specialist is to ensure complete, timely and accurate billing of customers.

We are looking for a target-driven Billing Specialist to work with the growing Revenue Protection team across the PrepayPower/Yuno billing team. This role requires an individual who has the ability to work on their own initiative and develop procedures and processes as the business continues to grow.

The ideal candidate will be highly target-driven with strong experience working with Microsoft excel preferably in a utilities billing role. The role will involve a high level of excel based billing work and the successful candidate will be required to improve and streamline the existing billing process.

Key Responsibilities

• Ensuring all billing activities are completed accurately and on time.
• Calculation and preparation of customer invoices
• Setup and management of tariffs on the charging systems
• Management of the Billing communications process .
• Investigating and resolving exceptional billing queries from customers and other departments internally.
• Carryout analysis and reconciliations to confirm accuracy of processes.
• Liaising with other departments and 3rd parties, to identify and resolve billing issues. Assessing impacts and making recommendations to prevent recurrence.
• Develop and implement new reports to track process performance.
• Calculation and management of customer refunds.
• Liaising with IT and Development departments re billing process improvement.
• Providing an insight of existing processes and potential scope for automation.
• Providing regular reports to the Snr Billing Specialist/Team Lead on all billing activity on a weekly & monthly basis.
• Become a subject matter expert in Gas, Electricity, Broadband and Oil products in order to identify potential gaps in the revenue streams.
• Carryout adhoc activities as needed.

Skills, Knowledge & Expertise

• Proven ability to work to strict targets to achieve individual and team objectives.
• Hold a minimum qualification of a bachelor’s degree (Level 8) or minimum 1 years’ experience is a similar role.
• Strong communication skills and the ability to collaborate with cross-functional teams.
• Proficient in MS Office (Excel, Word, PowerPoint), with advanced Excel skills (pivot tables, VLOOKUP, etc.).
• Excellent analytical, problem-solving, and troubleshooting skills.
• Proven ability to work in a self-directed and organised manner.
• Ability to adapt to a fast-paced environment and manage multiple tasks effectively.
• Experience of working with a Customer Relationship Management (CRM) system would be beneficial.
• Previous utilities experience is preferred with energy supplier experience would be a distinct advantage.

Benefits

• Competitive salary and bonus structure
• Private Pension Contribution Scheme with Zurich Life
• Discounted Health Insurance - Group Scheme with Laya Healthcare
• Employee Assistance Program provided by TELUS Health
• Free Online GP Services via Webdoctor.ie
• Excellent career progression opportunities in a growing company with strong market presence
• Fast-paced, friendly team environment
• Continuous training and development
• Annual leave that increases with service
• Exclusive PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford
• Active CSR, Wellness, and Social initiatives plus great social events
• Refer-a-Friend Scheme
• TaxSaver Travel Tickets & Bike-to-Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland’s highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for seven consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Join us and become part of a dynamic, ambitious team that’s putting control in the hands of our customers.

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