Customer Executive

Tirlán; South Dublin; Hybrid; EUR 28,000 - 40,000; Full time

Job summary

Tirlán, Ireland's leading dairy and nutrition co-operative, is seeking a motivated Customer Executive to join our Consumer Domestic commercial team. Reporting to the Senior Customer Manager, you will support customer growth, deliver best-in-class service and collaborate with internal stakeholders across brands.

This role provides broad exposure to customer management, category and market insights, promotional planning and cross-functional collaboration, offering a clear path to a long-term

Qualifications

• Excellent organisational skills with strong attention to detail.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Analytical mindset with confidence working with data and reports.
• Proactive, self-motivated and eager to learn.
• Proficiency in MS Excel, PowerPoint and Office apps.

Responsibilities

• Support Customer Managers in the day-to-day management of customer accounts and relationships.
• Act as a key point of contact for customer enquiries, ensuring a professional, timely and solutions-focused response.
• Assist with customer meetings, presentations and business reviews.
• Help maintain strong relationships with customers by delivering excellent service and support.
• Prepare sales reports, customer updates and performance analysis.
• Coordinate actions arising from customer meetings to ensure commitments are delivered.

Skills

Organisational skills

Communication skills

Multitasking

Analytical mindset

Excel & PowerPoint proficiency

Education

Relevant third-level qualification in Business, Commerce, Marketing, Sales or related discipline

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Select how often (in days) to receive an alert:

At Tirlán, we are more than a world-class food and nutrition co-operative. We are a values-led organisation with a rich heritage and ambitious future, bringing high-quality dairy and nutrition products from our farmer-owners to customers and consumers around the world.

Our portfolio includes some of Ireland's most trusted brands, including Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford and GAIN Animal Nutrition.

With annual revenues exceeding €3 billion and a team of over 2,300 people across Ireland and international markets, we are passionate about nourishing the world while protecting it for future generations.

The Opportunity

We are seeking a motivated and commercially focused Customer Executive to join our Consumer Domestic commercial team.

Reporting to the Senior Customer Manager, this role offers an excellent opportunity to develop a career in FMCG sales and account management. You will work closely with Customer Managers and key internal stakeholders to support customer growth, deliver best-in-class service, and contribute to commercial success across a portfolio of leading brands.

This role provides broad exposure to customer management, category and market insights, promotional planning, and cross-functional collaboration, making it an ideal stepping stone for individuals looking to build a long-term career within Tirlán's commercial function.

What You'll Do

Customer & Account Support

• Support Customer Managers in the day-to-day management of customer accounts and relationships.
• Act as a key point of contact for customer enquiries, ensuring a professional, timely and solutions-focused response.
• Assist with customer meetings, presentations and business reviews.
• Help maintain strong relationships with customers by delivering excellent service and support.
• Prepare sales reports, customer updates and performance analysis.
• Support the accurate and timely processing of customer orders and related administration.
• Assist with promotional planning, product launches and commercial initiatives.
• Maintain accurate customer records, account information and activity trackers.
• Gather and analyse market, customer and competitor information to identify trends and opportunities.
• Support the development of customer plans through data analysis and commercial insights.
• Capture customer feedback and share recommendations to support continuous improvement.

Cross-Functional Collaboration

• Work closely with teams across Marketing, Supply Chain, Finance and Customer Services to ensure excellent execution and customer experience.
• Support cross-functional projects and initiatives aimed at driving sales growth and improving efficiencies.
• Coordinate actions arising from customer meetings to ensure commitments are delivered.

Performance & Continuous Improvement

• Monitor customer account performance and key business KPIs.
• Provide regular updates and insights to Customer Managers and wider commercial teams.
• Contribute ideas and initiatives that enhance ways of working and customer outcomes.

What You'll Bring

• Excellent organisational skills with strong attention to detail.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Analytical mindset with confidence working with data and reports.
• Proactive, self-motivated and eager to learn.
• Strong proficiency in Microsoft Excel, PowerPoint and other Microsoft Office applications.
• Relevant third-level qualification in Business, Commerce, Marketing, Sales or a related discipline.
• Previous experience in a commercial, customer-facing, sales support or FMCG environment.
• Interest in building a career in sales, account management or commercial leadership.
• Competitive reward and benefits package.
• Structured learning and development opportunities.
• Exposure to some of Ireland's leading consumer brands.
• Career progression opportunities across our commercial and wider business functions.
• Collaborative and inclusive working culture.
• Opportunity to make a meaningful contribution to a values-led organisation with global reach.

About Us

Through our expertise in research and development, customer insight, food safety and world-class manufacturing, we deliver innovative food and nutrition solutions to customers across global markets.

Our modern headquarters in Kilkenny serves as a collaborative hub where diverse teams come together to drive innovation, growth and sustainability in a flexible hybrid working environment.

Diversity, Equity & Inclusion

At Tirlán, we believe diverse perspectives create stronger teams and better outcomes. We are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to reach their potential.

We welcome applications from people of all backgrounds, experiences and perspectives.