Customer Development Executive, Meath/North Dublin

Britvic; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

Britvic is seeking a Customer Development Executive to develop and grow revenue, volume and trading contribution across Meath and North Dublin through account development, consultative selling, and strong in-store execution.

You will manage key customer relationships, improve product availability and distribution, deliver compelling presentations, and support Telesales and Customer Care to maximise business growth and overall customer satisfaction.

Qualifications

• 3 years sales experience in FMCG.
• Strong communication and relationship-building skills.
• Good numerical ability and computer literacy.

Responsibilities

• Grow revenue, volume, trading contribution and market share by brand, channel and pack.
• Improve product availability and distribution to achieve target availability level of 90%+.
• Engage in consultative selling with customers using Sell-Out toolkit.
• Build incremental displays above plan that improve profitability.
• Maintain and develop existing and new customers through planned account support and liaison with Telesales and Customer Care.
• Achieve cash collection in line with company plan.

Skills

Sales experience

FMCG knowledge

Communication skills

Numerical ability

Computer literacy

Teamwork & initiative

Education

Third level qualification in Business or relevant discipline

Full clean driving licence

Job description

Customer Development Executive, Meath/North Dublin

Job Overview

To develop and grow revenue, volume and trading contribution within all outlets in your territory or area of responsibility through account development, consultative selling, customer relationship management, product availability and distribution and merchandising of the outlet to implement a high standard of in-store execution. Please note this role will cover Meath/North Dublin locations.

Key Responsibilities

• Grow revenue, volume, trading contribution and market share targets by brand, channel and pack in line with or above the Regional plan
• Improve product availability, space and distribution to achieve target availability level of 90%+
• Engage in “Consultative Selling” with customers and potential customers using “Sell-Out” toolkit
• Build incremental displays above plan that improves profitability
• Maintain and develop existing and new customers through planned individual account support and liaison with Telesales and Customer Care staff to optimise quality of service, business growth and customer satisfaction
• Achieve cash collection in line with company plan
• Ensure high standard of in-store execution
• Develop and implement “second address” selling
• Deliver and prepare customer presentations to key customers
• Full outlet reporting using I.T. systems and tools which enables quicker and better business decisions
• Control and reduce free cases or any discounts that does not deliver improved customer performance in line with the company budget
• Manage costs in own territory to help ensure regional budget expenditure is controlled.
• Management of call frequency and call file to maximise deliver efficiency
• Implement high standard of in-store execution (effective displays, planogram execution, stocking, fronting and facing of company products, placing and maintaining coolers)
• Introduce promotions, gain agreement and support from store managers, secure preferred product placement, re-merchandise, place signage prior to the launch of the promotion.

Requirements

• 3 years sales experience in FMCG environment.
• Good knowledge of beverage industry, products, channels and competition.
• Strong communication and excellent relationship building skills.
• Good numerical ability and computer literacy
• Teamwork, drive and initiative

Key Behaviors

• Revenue growth in territory, Volume Growth in territory
• Trading Contribution, Cost/credit control in territory
• Order Management
• NPI implementation
• In outlet performance: Display targets, Space mgt. chilled
• Product availability and distribution – core / seed range to target
• Incremental activity delivery e.g. ‘Food to Go’
• Customer and market data reporting
• Retention of existing business and Acquisition of new business
• Utilisation and optimisation of I.T. systems and tools

Education/Qualifications

• Full clean driving licence is essential
• Third level qualification in Business or relevant discipline is desirable. (Leaving certificate level or equivalent may be sufficient depending on experience)