Customer Development Executive (9-month FTC)

Mondelēz International; Leinster; Hybrid; EUR 45,000 - 65,000; Part time

Job summary

You will build relationships with Customer Account Managers and cross-functional teams to optimise revenue and resolve pricing claims. This is a hybrid, office-based role in Ireland with no relocation support.

Qualifications

• Fluent English required.
• Administrative experience required.
• Good Knowledge of Excel required.
• Ability to manage multiple stakeholders across functions.
• Business partnering experience required.
• Knowledge of SAP preferred.
• Knowledge of Categories and Customers preferred.

Responsibilities

• Manage customer deductions and relationships to minimise disputes and collect debt.
• Partner sales managers to manage accounts’ ledger and debt with effective communication.
• Ensure timely payment of customer invoices and accurate posting to trade accruals.
• Regular reviews with commercial/finance on trade spend and funds release.
• Resolve pricing claims with Sales and Customer teams.
• Maintain a clean reconciled ledger for accounts.
• Provide support to internal contacts, third parties and customers for timely queries.
• Ensure SOX controls and audit evidence for promotions and payments are in place.
• Contribute to continuous improvement of processes and ways of working.

Skills

Fluent English

Administrative experience

Excel

Stakeholder management

Business partnering

SAP

Categories & Customers

Tools

SAP

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

Reporting directly to Sales Planning Manager, the Customer Development Executive will operate as part of our Sales Revenue Planning team within the Sales organisation; and should deliver on the key business goals of Net Revenue per tonne and Customer Investment.

How you will contribute

You will:

• Manage the customer deductions for accounts, whilst putting the customer at the heart by developing the relationships to minimise disputes and maximise opportunities to resolve and collect debt.
• Business partner sales managers to ensure we work together to manage their accounts’ ledger and debt. Ensure effective communication to improve results.
• Be responsible for the timely payment of customer invoices in line with company procedure to ensure that we minimise outstanding deductions on the ledger and post to trade accruals accurately to reflect current liability.
• Have regular reviews with commercial and finance teams to ensure trade spend management and timely closure and release of funds through recycling, or recognition of additional liability through manual accruals.
• Pricing: Responsible for managing the resolution of pricing claims through collaboration with sales, Customer
• Be responsible for managing a clean reconciled ledger for respective accounts.
• Be a Point of contact to provide support to key internal contacts, 3rd parties and customers in respect of timely query resolution.
• Be responsible for, accurate and complete, record retention in line with company policy. Ensure SOX controls of proof of performance and price change backup are met. Ensure audit evidence exists to support promotional authorisation and invoice payment.
• Contribute towards a continuous improvement mind-set to improve process and ways of working.

What you will bring

• Customer Service Mind-set
• Excellent Communication skills
• Strong attention to detail and organisation skills
• Analytical ability
• Ability to work on own initiative.

What you need to know about this position:

The CDE should develop key business relationships with their respective Customer Account Managers to ensure that strong links are built to enable better results, while supporting all customers. The Key Business Partners will be Customer Account Managers, Customer Planning Execs and Sales Finance Analysts.

Internal:

The role needs to manage multiple stakeholders in a complex internal structure to build links with various functions.

External:

The FMCG landscape is constantly changing resulting in more demands on our team to handle an increased level of invoicing and price changes. The role has direct contact with external customers.

Job specific requirements:

• Fluent English required.
• Administrative experience required.
• Good Knowledge of Excel required
• Ability to manage multiple stakeholders to build links with various functions
• Business Partering experience required
• Knowledge of SAP preferred
• Knowledge of Categories and Customers preferred.

Travel requirements: none

Work schedule: office based/hybrid working

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.

No Relocation support available

Business Unit Summary

Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We are leading the future of snacking with mouth‑watering iconic brands such as Oreo, belVita, LU and Ritz biscuits; Cadbury Dairy Milk, Green & Blacks, Milka and Toblerone chocolate; Philadelphia and Dairylea cheese; and Maynards Bassetts, Trebor and Trident gums. Our more than 80,000 colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Temporary (Fixed Term)

Account Management

Sales