Customer Dev & In-Field Tech Specialist

Colgate-Palmolive; Ireland; Hybrid; EUR 85,000 - 94,000; Full time

Benefits offered by this job

Bonus

Health care packages

Share Scheme

5% Pension Scheme

Life assurance

25 days annual leave

Hybrid Working

Staff Shop

Access to learning opportunities

Paid Maternity/Paternity leave & P

Job summary

Colgate-Palmolive is seeking a data-driven IT Business Analyst to support Sales, Commercial and Go-To-Market functions from Dublin. You will design, optimize and support the technology ecosystem powering field sales across Colgate, Hill's and Filorga brands.

The role centers on Salesforce Consumer Goods Cloud and Life Sciences Cloud, with emphasis on AI-enabled analytics and global alignment. The ideal candidate brings 5+ years in IT BA, strong Salesforce expertise, and experience with data

Qualifications

• Bachelor's degree in a related field; IT/business/CS considered.
• 5+ years of experience as an IT Business Analyst supporting Sales, Commercial, or GTM functions.
• Hands-on experience administering Salesforce ecosystems, especially CG Cloud and Life Sciences Cloud.
• Salesforce Certifications (Administrator/Architect or CG Cloud credentials) desirable.
• Strong API integration, middleware, and data modeling experience with field applications and ERP systems.

Responsibilities

• Design and implement scalable architecture for sales tech stack including SFA tools and ERP integration.
• Administer CRM configurations, security, and workflows with focus on field data.
• Translate retail execution needs into technical specs for regional deployment.
• Design data profiles and insights in Salesforce Data Cloud for AI-driven analytics.
• Lead regional strategy for in-field SFA and category management tools with real-time insights.
• Collaborate with GA teams to align regional deployments with global frameworks.
• Coordinate data flows between field apps and central ERP systems.
• Evaluate emerging retail technologies and share best practices across the hub.

Skills

Salesforce Consumer Goods Cloud

Life Sciences Cloud

Salesforce Administration

APIs & Integrations

MuleSoft

Data Modeling

Education

Bachelor's degree in Computer Science or related field

Tools

SAP BTP

MuleSoft

CRM systems

Job description

No Relocation Assistance Offered

Job Number # - Dublin, Dublin, Ireland

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Contract Type : Permanent

Location : Dublin, Ireland

Salary Range Per Annum : 85,000 - 94,000

We are seeking a highly skilled and data-driven Customer Development and In-Field Technology Specialist to join our GIT EMEA Customer Development (CDO) team based in Dublin. In this role, you will be responsible for defining, optimizing, and supporting the technology ecosystem that powers our field sales functions across the Colgate, Hill's, and Filorga businesses.

Reporting directly to the Director and Category Lead for CDO GIT EMEA, you will act as the strategic bridge between regional business needs, our \"AI-First\" data initiatives, and Global IT teams, to design and implement global solutions, meeting divisional needs. You will specialise in leveraging Sales Force: Consumer Goods Cloud and Life Sciences Cloud to harmonize field sales data, driving advanced retail execution strategies, route planning, and predictive analytics

Key Responsibilities

• Solution Architecture & Design: Support the central team with design, development, and maintenance of the overarching architecture for our sales technology stack, ensuring seamless data flow between SFA tools, category management applications, and backend ERP/order management systems.
• Platform Administration: Support technical owner and system administrator of our CRM system, managing configurations, user profiles, security, custom objects, and workflows.
• Business Analysis & Requirement Engineering: Partner closely with regional Commercial and Sales leadership to translate complex retail execution needs into scalable technical specifications, focusing on modernizing in-field capabilities.
• Salesforce Data Cloud Optimization: Serve as the functional and data specialist for Salesforce Data Cloud within EMEA. Design data profiles, segments, and insights that ingest field data to unlock advanced AI-driven analytics and next-best-action models.
• Retail Execution Strategy: Lead the regional functional strategy for in-field Sales Force Automation (SFA) and category management tools, ensuring field teams are empowered with real-time, actionable insights.
• Cross-Functional Collaboration & Global Alignment: Act as the key EMEA liaison to the Global Applications (GA) teams-specifically aligning regional deployments with Global In-Field Execution frameworks.
• Data Harmonization & AI Enablement: Collaborate with data engineering and programming resources to ensure seamless data flows between field applications.
• Ecosystem Evolution & Showcase: Evaluate emerging retail technologies, champion best practices within the regional hub, and contribute high-impact solutions

Required Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, Business Systems, or a related field.
• Experience: 5+ years of experience as an IT Business Analyst, specifically supporting Sales, Commercial, or Go-To-Market (GTM) functions.
• Salesforce Expertise: Proven, hands‑on experience administering & configuring Salesforce ecosystems, with specific, demonstrable expertise in Salesforce Consumer Goods Cloud and Life Sciences Cloud
• Certifications: Relevant Salesforce Certifications (e.g., Salesforce Administrator, Application Architect, or specific CG Cloud credentials).
• Data & Integration: Strong understanding of API integrations, middleware (e.g., SAP BTP, MuleSoft), and data modeling as it pertains to syncing field applications with centralized order entry and ERP systems.

Preferred Qualifications

• Industry Knowledge: Strong background in the FMCG/CPG industry, with a deep understanding of field sales processes, retail execution, and trade promotions.
• Communication: Excellent ability to communicate complex technical concepts to non-technical sales stakeholders and vice versa.
• Agile Methodology: Experience working in an Agile/Scrum environment for continuous platform delivery.
• Mobile Architecture: Experience dealing with offline-first mobile architectures typical in field sales environments.

Benefits

• Bonus
• Health care packages
• Share Scheme
• 5% Pension Scheme
• Life assurance
• 25 days annual leave (2 are company days)
• Option to buy or sell annual leave days
• Hybrid Working
• Staff Shop
• Access to learning opportunities
• Paid Maternity/Paternity leave & Parents Leave

Our Commitment to Inclusion

Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.

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