Customer Claims Specialist

CMS Distribution; Kiltimagh; On-site; EUR 42,000 - 62,000; Full time

Job summary

CMS Distribution in Ireland is seeking a Customer Claims Specialist to own the Customer Funding and PA processes with strong analytical capability and commercial awareness. You will independently manage complex funding scenarios, resolve escalations, and ensure financial accuracy across all funding-related workflows.

You will drive data quality, timely payment collection, and support the development of more efficient funding processes while coordinating with Sales, Finance, Credit Control and

Qualifications

• Experience in an accounting/finance role.
• 2–3 years in a fast-paced administrative role
• Proficient in Microsoft Excel; SAP desirable

Responsibilities

• Oversee Helpdesk operations and allocate complex requests with SLA focus.
• Escalate challenging funding/PA queries as primary point of contact.
• Lead end-to-end PA process ensuring compliance and accuracy.
• Validate funding availability and approvals for external activity.
• Review and post Funding/PA Debit Notes for accuracy.
• Maintain accuracy across all funding workflow administrative elements.
• Drive aged debt follow-ups and escalate risks for recovery.
• Analyse Credit Ledger Aged Debt balances with Credit Control.
• Serve as senior contact for funding discrepancies and documentation requirements.
• Collaborate with Sales, Finance, Commercial, Operations and Credit Control.

Skills

Communication

Multi-tasking

Fast-paced

Teamwork

Analytical

Time management

Attention to detail

Numerical reasoning

Verbal/written comms

Tools

Excel

SAP

Job description

Requisition ID2504-Posted19/08/2026-Kiltimagh

CMS Distribution is one of Europe’s leading specialist technology distributors, a growing andsuccessful business with 500+ people across six locations in the UK and Ireland, plus locationsin the Netherlands, Sweden, Australia Germany, the US China.

As a Customer Claims Specialist, you will take advanced ownership of CMS’s CustomerFunding and PA (Price Agreement) processes. This role requires strong analytical capability,commercial awareness, and the ability to independently manage complex funding scenarios,resolve escalations, and ensure financial accuracy across all funding-related workflows. Youwill play a key role in improving data quality, driving timely payment collection, andsupporting the development of more efficient funding processes.

Role Responsibilities

• Oversee daily operations of the Helpdesk, reviewing, prioritising and allocatingcomplex requests while ensuring SLA compliance.
• Act as the primary escalation point for challenging or non-standard funding and PAqueries.
• Lead the end-to-end PA process, ensuring full compliance, accuracy, and alignmentwith commercial agreements.
• Approve Customer External Activity by validating funding availability, ensuring correctdocumentation and confirming all prerequisite approvals
• Manage and validate Funding/PA Debit Notes from customers, ensuringcompleteness, accuracy and proper financial impact before posting.
• Maintain high standards of accuracy across all administrative and operationalelements within the Funding workflow.
• Take ownership of aged debt management, driving follow-ups and escalating risks toaccelerate recovery of overdue funding.
• Regularly analyse Credit Ledger Aged Debt balances, working closely with Credit
• Control to resolve discrepancies and ensure ledger integrity.
• Act as a senior point of contact regarding funding discrepancies, documentationrequirements and payment-related issues.
• Work cross-functionally with Sales Account Managers, Finance, Commercial, Operations and Credit Control to resolve complex funding scenarios and ensure accurate financial outcomes.
• Lead the Funding workstream for new vendor onboarding, owning all funding-related requirements, timelines, and cross-functional coordination to ensure vendors are set up accurately and efficiently.
• Provide clear, professional updates to stakeholders on funding progress, overdue balances and actions required.
• Provide expert support to Administrators & Officers by assisting with complex queries and guiding problem-solving.
• Assist with the onboarding and training of new starters by sharing system knowledge and process expertise. Contribute to the improvement and optimisation of funding processes, identifying opportunities for increased accuracy, speed and consistency.
• Play an active role in automation and workflow enhancement initiatives by providing specialist insight into system behaviour (Pipefy, SAP, internal tools).
• Assist in refining SOPs, process guides and workflow documentation to reflect best practices and updated requirements.
• Participate in team projects focused on efficiency, compliance and process resilience.

Skills & Personal Attributes

Skills & Abilities:

• Strong communication skills required to manage direct relationships with vendors and sales teams
• Ability to multi-task and understand several vendor procedures
• Ability to work in a fast-paced environment and prioritise tasks accordingly
• Ability to work as part of a team liaising with your colleagues to ensure all tasks are carried out
• Problem solving to help in query resolution  Strong analytical skills
• Flexible with time particularly at the end of the month  Excellent attention to detail
• Excellent numerical reasoning ability
• Excellent verbal and written communication skills

Experience & Knowledge:

• Experience of working in an Accounts Dept. or other financial role is essential
• A minimum of 2-3 years’ experience working within a fast-paced administrative role, liaising with multiple teams
• Be proficient in Microsoft Excel
• MS Office experience required
• SAP Experience would be highly desirable

#INDHP

CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.