Customer Claims Specialist

CMS Distribution Ireland; Kiltimagh; On-site; EUR 40,000 - 55,000; Full time

Job summary

CMS Distribution Limited in Kiltimagh, Ireland, is seeking a Customer Claims Specialist to own CMS’s Customer Funding and PA processes. You will drive data quality, timely payments and improvements to funding workflows while collaborating with Sales, Finance, Commercial, and Credit Control teams.

You will manage aged debt, review credit ledgers and support onboarding of new vendors, ensuring accurate funding outcomes and timely stakeholder updates.

Qualifications

• Experience in an accounts/financial role essential.
• 2-3 years in a fast-paced administrative role coordinating with multiple teams.
• Proficient in Microsoft Excel and MS Office.
• SAP experience desirable.

Responsibilities

• Oversee Helpdesk operations, prioritise complex requests and ensure SLA compliance.
• Act as primary escalation point for funding and PA queries.
• Lead end-to-end PA process with compliance to commercial agreements.
• Validate funding availability and documentation before posting.
• Manage and validate Funding/PA Debit Notes for accuracy and financial impact.

Skills

Communication

Analytical thinking

Excel

SAP

Financial accuracy

Stakeholder management

Problem solving

Tools

Pipefy

SAP

MS Office

Job description

Date: 19 Aug 2026

Location: Kiltimagh, IE

Company: CMS Distribution Limited

Job Purpose Summary

CMS Distribution is one of Europe’s leading specialist technology distributors, a growing and successful business with 500+ people across six locations in the UK and Ireland, plus locations in the Netherlands, Sweden, Australia Germany, the US China.

As a Customer Claims Specialist, you will take advanced ownership of CMS’s Customer Funding and PA (Price Agreement) processes. This role requires strong analytical capability, commercial awareness, and the ability to independently manage complex funding scenarios, resolve escalations, and ensure financial accuracy across all funding-related workflows. You will play a key role in improving data quality, driving timely payment collection, and supporting the development of more efficient funding processes.

Role Responsibilities

• Oversee daily operations of the Helpdesk, reviewing, prioritising and allocating complex requests while ensuring SLA compliance.
• Act as the primary escalation point for challenging or non-standard funding and PA queries.
• Lead the end-to-end PA process, ensuring full compliance, accuracy, and alignment with commercial agreements.
• Approve Customer External Activity by validating funding availability, ensuring correct documentation and confirming all prerequisite approvals
• Manage and validate Funding/PA Debit Notes from customers, ensuring completeness, accuracy and proper financial impact before posting.
• Maintain high standards of accuracy across all administrative and operational elements within the Funding workflow.
• Take ownership of aged debt management, driving follow-ups and escalating risks to accelerate recovery of overdue funding.
• Regularly analyse Credit Ledger Aged Debt balances, working closely with Credit
• Control to resolve discrepancies and ensure ledger integrity.
• Act as a senior point of contact regarding funding discrepancies, documentation requirements and payment-related issues.
• Work cross-functionally with Sales Account Managers, Finance, Commercial, Operations and Credit Control to resolve complex funding scenarios and ensure accurate financial outcomes.
• Lead the Funding workstream for new vendor onboarding, owning all funding-related requirements, timelines, and cross-functional coordination to ensure vendors are set up accurately and efficiently.
• Provide clear, professional updates to stakeholders on funding progress, overdue balances and actions required.
• Provide expert support to Administrators & Officers by assisting with complex queries and guiding problem-solving.
• Assist with the onboarding and training of new starters by sharing system knowledge and process expertise.
• Contribute to the improvement and optimisation of funding processes, identifying opportunities for increased accuracy, speed and consistency.
• Play an active role in automation and workflow enhancement initiatives by providing specialist insight into system behaviour (Pipefy, SAP, internal tools).
• Assist in refining SOPs, process guides and workflow documentation to reflect best practices and updated requirements.
• Participate in team projects focused on efficiency, compliance and process resilience.

Skills & Abilities

• Strong communication skills required to manage direct relationships with vendors and sales teams
• Ability to multi-task and understand several vendor procedures
• Ability to work in a fast-paced environment and prioritise tasks accordingly
• Ability to work as part of a team liaising with your colleagues to ensure all tasks are carried out
• Problem solving to help in query resolution
• Strong analytical skills
• Flexible with time particularly at the end of the month
• Excellent attention to detail
• Excellent numerical reasoning ability
• Excellent verbal and written communication skills

Experience & Knowledge

• Experience of working in an Accounts Dept. or other financial role is essential
• A minimum of 2-3 years’ experience working within a fast-paced administrative role, liaising with multiple teams
• Be proficient in Microsoft Excel
• MS Office experience required
• SAP Experience would be highly desirable

Key Traits

CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.