Customer Care & Telesales Specialist - Galway West

Top Oil - Fueling Ireland; Galway; On-site; EUR 26,000 - 35,000; Full time

Job summary

Top Oil in Galway is seeking a Customer Service Representative to support depot operations across the West region. The role involves handling inbound and outbound calls, telesales, and credit control to ensure excellent customer service.

The successful candidate will manage customer enquiries, maintain data accuracy, and liaise with drivers and reps to enhance customer satisfaction and order accuracy. A target-driven, motivated individual with Excel skills is preferred.

Qualifications

• Minimum 2 years’ experience in a customer-focused role.
• Experience in telesales environment.
• Proficient in Microsoft Excel.

Responsibilities

• Handle incoming and outbound calls as primary contact for customers.
• Convert price quotations into sales and maintain customer relationships.
• Coordinate with reps and drivers to ensure excellent customer service.
• Manage credit control calls and ensure timely payments.

Skills

Customer service

Attention to detail

Multitasking

Motivated

Enthusiastic

Target achievement

Communication

Tools

Microsoft Excel

Job description

Top Oil in Galway is seeking a Customer Service Representative to support depot operations across the West region. The role involves handling inbound and outbound calls, telesales, and credit control to ensure excellent customer service.

The successful candidate will manage customer enquiries, maintain data accuracy, and liaise with drivers and reps to enhance customer satisfaction and order accuracy. A target-driven, motivated individual with Excel skills is preferred.